Assistant General Manager

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded with a passion for providing exceptional family fun experiences, Urban Air has transformed the entertainment industry by pioneering the indoor adventure park concept and becoming the largest operator worldwide. Based in Dallas, Texas, Urban Air offers a unique mix of attractions including trampolines, climbing walls, ropes courses, and arcade games, all designed to encourage kids and families to have fun, aim higher, and push their limits in a safe, supervised environment. The company's commitment to innovation and customer satisfaction has established it as a trusted name in family entertainment, consistently delivering high-energy, interactive experiences across its numerous locations. Located within this dynamic and rapidly growing company, the Assistant General Manager role is vital for ensuring operational excellence and driving the business toward success. This position focuses on leadership, team development, and sustaining a culture known as "Activating Awesome," which enhances customer experiences and fosters employee engagement. As the Assistant General Manager, you will be instrumental in motivating and guiding staff through challenges, promoting a team-oriented environment that prioritizes excellent service, efficiency, and safety. This role demands a hands-on leader who can oversee multiple facets of the park's operations including entertainment offerings, food and beverage services, attractions management, and property inspections. The Assistant General Manager duties encompass various strategic and day-to-day tasks such as recruiting and retaining qualified staff, conducting coaching and disciplinary procedures when necessary, and ensuring rigorous execution of employee training and recognition programs. You will also be responsible for scheduling to meet business demands and maximize customer satisfaction, controlling inventory and expenses, and maintaining a safe, clean, and secure atmosphere for all visitors and staff. Emphasizing operational standards and continuous improvement, this position requires a professional who displays energy, adaptability, and strong communication skills. To thrive in this environment, candidates must have a background in hospitality or related sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. Supervisory or management experience spanning three or more years is essential, along with computer proficiency in Microsoft Office applications. The ideal candidate will embody a positive attitude, demonstrate cultural leadership, and exhibit the ability to develop team members effectively. Additionally, an appreciation of diversity and a willingness to work during weekends, evenings, and holidays are crucial. This role offers a rewarding opportunity for individuals who enjoy a fast-paced, engaging workplace and want to be part of an innovative entertainment company dedicated to the joy and growth of its guests and employees alike.

• Experience in hospitality
• 3+ years supervisory or management experience
• Ability to pass a thorough background check
• Willingness to work weekends, evenings and holidays
• Ability to work in noisy, fast-paced environment
• Ability to stand for long periods
• Ability to lift and carry up to 30 pounds
• Regular and predictable attendance
• Ability to read and write handwritten notes