Assistant Front Office Manager - Quick Hire!

HHM Hotels is a distinguished hospitality management company dedicated to delivering exceptional guest experiences through its portfolio of hotels. With a strong commitment to excellence, sustainability, and guest satisfaction, HHM Hotels operates properties that prioritize quality service and community engagement. Known for cultivating a work environment that values capability, heart, and ownership, the company encourages employees to stay nimble and strive for excellence in all aspects of their work. The Assistant Front Office Manager position at HHM Hotels is a pivotal role within the front office team, designed to oversee and support daily front office operations. This position requires a leader capable of supervising front office staff to ensure service standards meet or exceed organizational expectations. The Assistant Front Office Manager supports the front office manager and assistant general manager in maintaining smooth operational flow while being prepared to step in during their absence. Key responsibilities include managing staff schedules, training and coaching associates, monitoring guest satisfaction scores, and ensuring compliance with financial and accounting procedures. This role also involves handling guest correspondence, managing inventory for supplies and gift shops, collaborating with the sales office to manage group bookings, and overseeing room occupancy to optimize efficiency. In alignment with HHM’s EarthView sustainability program, the assistant manager is expected to incorporate eco-friendly practices into daily operations, reflecting the company’s dedication to environmental responsibility. The role demands a proactive individual with excellent organizational and interpersonal skills, able to work a flexible schedule that may include holidays, weekends, and alternate shifts. Physically, the position requires the ability to stand for long periods, perform lifting up to 25 pounds, and engage in movements such as bending and kneeling. The career path for this role is well-defined, offering growth opportunities from Assistant Front Office Manager to Front Office Manager, progressing to Rooms Division Manager, and potentially advancing to Assistant General Manager. The position emphasizes a culture centered on capability, service, and excellence, making it an ideal opportunity for hospitality professionals eager to develop their leadership skills within a supportive and values-driven company environment.

• Associate or Bachelor’s degree preferred
• 1 to 3 years hospitality related experience including front desk operations experience
• Ability to work flexible schedules including holidays, weekends, and alternate shifts
• Ability to stand for extended periods and perform physical tasks such as lifting up to 25 pounds, bending, stooping, kneeling, or crouching
• Commitment to follow safety standards including MSDS and OSHA guidelines