Appointment Scheduler - $16 to $25 per HOUR

Orthopaedic & Spine Center of the Rockies (OCR) is a well-established and respected provider of orthopaedic care serving the states of Colorado, Wyoming, and Nebraska for over 55 years. Known for delivering exceptional medical services across a wide spectrum of musculoskeletal conditions, OCR prides itself on its commitment to patient-centered care, advanced medical technology, and expert orthopedic specialists. Throughout its expansive history, OCR has built a reputation as a leader in the medicine of motion, ensuring mobility and enhanced quality of life for its patients. OCR operates multiple clinics and integrates innovative practices and compassionate care with the latest advancements in orthopaedic treatments. As the premier orthopaedic provider in the region, OCR values teamwork, integrity, and inspiring others to achieve optimal health outcomes. The organization fosters a culture of continuous learning and development, inviting healthcare professionals and support staff who share these core values to contribute meaningfully to its mission and vision. We are currently seeking a dedicated and detail-oriented Appointment Scheduler to join our growing team. This role is vital to maintaining the efficiency and accuracy of our clinic's appointment scheduling system while directly engaging with patients and healthcare professionals. The Appointment Scheduler will be responsible for managing a high volume of inbound calls, scheduling patient appointments for OCR physicians according to departmental and physician-specific requirements, and ensuring seamless communication between various departments. This role requires excellent communication skills, proficiency with computer systems, and the ability to multitask effectively in a fast-paced medical office environment. The successful candidate will also be responsible for instructing patients on required documentation, addressing appointment-related inquiries, handling cancellations and reschedules, and coordinating with medical assistants to manage schedule changes for same-day or emergent patient requests. The ideal candidate should have foundational knowledge of medical terminology and orthopedic specialties, exceptional customer service skills, and familiarity with scheduling software such as Centricity is advantageous. This position offers the opportunity to work in a collaborative environment where adaptability, confidentiality, and teamwork are highly valued. Working at OCR not only means being part of a renowned orthopaedic care provider but also gaining access to a range of employee benefits including medical, dental, and vision coverage, life and disability insurance, retirement savings plans, employee assistance programs, and paid time off. Orthopaedic & Spine Center of the Rockies is an Equal Opportunity Employer committed to diversity and inclusion, ensuring a workplace free of discrimination and harassment. If you are passionate about patient care and enjoy supporting a dynamic healthcare team, we invite you to apply for this essential role within our organization.

• High school graduate or equivalent
• one year of previous medical appointment scheduling preferred
• familiarity with scheduling software Centricity a plus
• demonstrated knowledge of medical terminology
• orthopedic specialty a plus
• knowledge of grammar, spelling, and punctuation
• knowledge of proper phone etiquette and customer service concepts
• core competencies in communication, customer service, technology use, adaptability, teamwork and confidentiality