Apply Now:Front Desk Supervisor-Chattanooga,TN in Chattanooga,TN,USA

Ascent Hospitality is a distinguished hospitality management company with an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. With a focus beyond mere numbers, Ascent Hospitality centers its philosophy on people – its team members and guests alike. The company culture is deeply rooted in delivering memorable experiences and fostering an environment where employees are valued and their contributions make a meaningful impact. Emphasizing collaboration, respect, and a unified purpose, Ascent continually seeks individuals who thrive in team settings and are passionate about elevating hospitality standards. Their leadership team epitomizes dedication to service, clear communication, and adaptability, characteristics that they look for in candidates wishing to build a career with them. Currently, Ascent Hospitality is inviting uniquely qualified leaders to join their dynamic team as Front Desk Supervisors. This role is pivotal in ensuring front desk operations run smoothly and that guests receive exceptional service from check-in to check-out. The Front Desk Supervisor is tasked with overseeing daily activities at the front desk, training and supporting staff, managing guest interactions, and maintaining a positive, professional environment that aligns with the company's high standards. This position demands a proactive leader who can anticipate guest needs, resolve issues efficiently, and motivate their team to consistently surpass expectations. Working as a Front Desk Supervisor at Ascent Hospitality offers competitive salary compensation along with a generous benefits package including health, dental, vision, and life insurance, a 401k plan with employer match, paid time off, and various employee perks such as uniforms and hotel discount programs. The role blends operational excellence with leadership and people management, creating an opportunity for those passionate about hospitality to advance their career while making a significant impact on guest satisfaction and hotel success. Beyond managing front desk procedures such as reservations, billing, and guest check-ins/check-outs, this position is focused on strategic revenue management by driving sales, monitoring room availability, and maximizing revenue through up-selling and efficient labor management. The role requires maintaining meticulous attention to detail and adherence to Marriott’s standardized operating procedures and policies. Front Desk Supervisors serve as role models by exemplifying exemplary customer service and fostering a positive, inclusive workplace environment that enables team members to thrive. The position also demands skills in training development, performance evaluation, and coaching to ensure staff meet company standards and provide exceptional service. Supervisors play an integral role in communicating business goals, implementing creative service enhancements, and collaborating with other departments to ensure seamless operations. This is a career-defining opportunity for hospitality professionals seeking to leverage their experience in guest services, leadership, and front office management within a reputable company committed to growth and excellence.

• High school diploma or equivalent
• minimum one year experience in hospitality or customer service
• basic computer skills
• excellent communication skills
• ability to work flexible shifts
• ability to manage multiple priorities
• ability to work without constant supervision