AIRPORT SERVICES REPRESENTATIVE II (Bilingual)

The Houston Airport System is a premier provider of air transportation services that plays a crucial role in connecting the Houston metropolitan area with the rest of the world. It oversees multiple airports including the George Bush Intercontinental Airport, William P. Hobby Airport, and Ellington Airport, managing a safe and efficient air services network that supports economic vitality and global connectivity. Established in 1937, this system has grown extensively alongside Houston itself, evolving into a hub of commerce, culture, and technological advancement. The Houston Airport System is committed to delivering a five-star airport experience, continually enhancing its facilities and services to meet the demands of international travelers, airlines, and businesses alike. It embraces innovation and customer-first values, striving to make Houston a celebrated gateway where the magic of flight is accessible to everyone. The system's mission is grounded in connecting people, businesses, cultures, and economies worldwide to Houston, reinforcing its role as a dynamic transportation cornerstone that facilitates business growth and cultural exchange. Its vision is to be globally recognized as a five-star air service gateway, ensuring that passengers receive unparalleled service and comfort throughout their journey. The Airport Services Representative II (Bilingual) position at the Houston Airport System is a full-time role based at George Bush Intercontinental Airport within the International Services Division. This position carries an hourly wage range of $21.64 to $24.64, reflecting the demanding and specialized skills required. The representative plays an essential role in supporting the Terminal Management team's commitment to providing a five-star experience for all passengers traveling through Houston’s airports. The role is central to the smooth operation of passenger services from entry to departure, emphasizing customer service excellence and operational compliance. This position requires candidacy to be bilingual, with preference given to those fluent in Spanish, to better serve a diverse international passenger base. Responsibilities include assisting international and domestic passengers, coordinating with airlines and Customs Border Protection to expedite passenger flow through the Federal Inspection Services (FIS) area, and managing all common use facilities. The representative is expected to handle a range of duties from providing travel information and directions to facilitating VIP arrivals such as foreign dignitaries, government officials, and consuls. The Airport Services Representative II works closely with supervisory staff to manage scheduling and monitor breaks, promoting operational efficiency and compliance with all federal, state, and local regulations. It’s a position that demands leadership, excellent communication skills, and organizational abilities to oversee large groups of passengers through the federal inspection process smoothly and safely. The representative also plays a vital role in maintaining the airport’s physical and service quality standards, conducting inspections, reporting irregularities, and supporting safety initiatives under the Safety Management System (SMS). Working conditions include exposure to varying environmental elements such as heat, cold, moisture, and occasional contact with cleaning chemicals. The role involves shift work, including weekends and holidays, and demands flexibility and reliability. Applicants must be able to pass a criminal background check, maintain federally mandated security clearances, and hold a valid Class C Texas driver's license as it pertains to the City of Houston driving policy. This career opportunity is ideal for individuals with an associate degree (preferably in Hospitality Management, Aviation Management, Business, or related fields) and experience in airport operations or customer service. The Houston Airport System values diversity and inclusion and is committed to equal employment opportunities, encouraging all qualified candidates to apply. Benefits include comprehensive health insurance, retirement plans, paid leave, flexible schedules, professional development opportunities, and more, making it a rewarding workplace for career-focused professionals dedicated to delivering exceptional airport service.

• Requires an associate degree preferably in Hospitality Management, Aviation Management, Business or related fields
• two years of experience in customer service or hospitality environment
• bilingual skills with Spanish preferred
• ability to work shift work including weekends and holidays
• must pass criminal background check
• must obtain and maintain federally mandated security clearances where required
• valid Class C Texas driver’s license
• compliance with City of Houston driving policy