Jo's Coffee General Manager- South Congress (Hotel San Jose)

Jo's Coffee, located on South Congress Avenue in Austin, Texas, has been a vibrant community hub since its opening in 1999. Known for its exceptional coffee, delicious tacos, sandwiches, and a prime spot for people watching, Jo's Coffee has established itself as a beloved local institution. Integral to the culture of Austin, Jo's regularly hosts fundraisers, concerts, and various community events, creating a welcoming environment where creativity and connection thrive. Serving as part of the Hotel San Jose family, Jo's Coffee benefits from a partnership that enhances its operational excellence and community engagement, fostering a unique blend of hospitality and local charm. The position of General Manager at Jo's Coffee South Congress is a critical leadership role that involves overseeing all staff and daily operations of this popular coffee shop. This full-time role demands a passionate individual who is motivated to empower their team to deliver outstanding guest experiences consistently. The General Manager must ensure that every aspect of the operation meets superior quality standards, including food and beverage preparation, customer service, sanitation, safety protocols, training, and line management efficiency. This role requires a strong communicator with excellent conflict resolution skills and a thorough understanding of company policies and operational guidelines. The General Manager will work collaboratively with the broader Hotel San Jose operations team and the entire Jo's Coffee team, participating in a culture that celebrates creativity and exceptional service. Key responsibilities include supporting daily operations, maintaining effective and efficient restaurant practices, clear communication of initiatives, training staff, recipe and production oversight, labor cost control, inventory management, performance evaluations, and securing open lines of communication across all levels. Additionally, this role involves ensuring compliance with health, safety, fire regulations, and OSHA requirements while maintaining a safe and welcoming environment for both staff and guests. Jo's Coffee offers a supportive workplace with a comprehensive benefits package that includes medical, dental, and vision insurance, a 401K plan with company match, generous paid time off, free room nights, discounted rates at Hotel San Jose, and employee wellbeing initiatives such as complimentary access to Headspace. The opportunity to lead within a storied and community-focused environment provides a rewarding career path for a dedicated management professional. This position requires flexibility and the ability to perform various functions beyond the standard job description to meet fluctuating business demands and exceed customer expectations. The General Manager will serve as a cultural ambassador for Jo's Coffee, protecting and enhancing the company values and reputation through excellent leadership and community engagement.

• High school diploma or equivalent
• previous experience in a managerial role within food service
• knowledge of health and safety standards
• strong interpersonal and communication skills
• ability to work flexible hours including weekends and holidays
• commitment to maintaining company culture and values
• capability to handle multiple tasks simultaneously and work under pressure