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The Oneida Nation operates as a premier gaming and entertainment destination in Wisconsin, distinguished by its commitment to professionalism, accountability, respect, integrity, and sincerity. As Wisconsin's first choice for casino entertainment, the Oneida Nation brings together gaming professionals dedicated to creating an engaging, safe, and enjoyable atmosphere for guests. The organization prides itself on fostering a dynamic and respectful environment where guests feel valued and part of an exclusive community. The casino environment under Oneida Nation is richly infused with a blend of vibrant gaming options, hospitality services, and promotional events, offering guests a holistic and memorable experience. The current opportunity being offered within the Oneida Nation is a full-time position in the Marketing Department focused on enhancing guest experiences and fostering loyalty through exceptional customer service. The role involves greeting guests warmly, addressing inquiries about the casino, loyalty programs, and promotions, and providing directions in a professional, friendly, and courteous manner. Emphasis is placed on the ability to handle challenging situations with resilience and poise to ensure guest satisfaction. The position offers a starting salary of $16.39 per hour, which is negotiable and is further complemented by a commission scheme based on performance. Additionally, employees are eligible for wage increases following successful completion of the probation period. The role also provides shift differentials on evenings, weekends, and night shifts, offering additional earning potential. This role requires active engagement with guests on the casino floor, including building rapport and extending complimentary amenities adhering to casino guidelines, hosting onsite and offsite events, and facilitating communication between guests and casino departments. The successful candidate will be responsible for tracking and monitoring guest feedback to evaluate the effectiveness of marketing and loyalty programs and thereby contribute toward continual improvement initiatives. Furthermore, the position calls for collaboration with the Executive Host in managing compensation and promotional offers for eligible patrons and leveraging sales and marketing techniques to foster exclusive guest relationships that drive gaming revenue. Agents in this role must maintain the highest standards of guest service, professionalism, confidentiality, and discretion in all communications to uphold the Oneida Nation's esteemed brand reputation. The role is physically engaging, requiring frequent walking, handling, and interacting within a lively casino environment that may not be smoke or dust free. Evening and weekend work schedules are common to accommodate the casino’s operational hours. Prospective candidates need to be prepared to participate in mandatory Tuberculosis screening or testing as part of employment requirements. Preference for this posting is given first to Oneida Enrolled Tribal Members, underscoring the organization’s commitment to community employment and cultural values. Overall, this position is ideal for individuals who have a background in marketing, sales, hospitality, customer service, or gaming-related fields, with proven abilities in guest relations and database management. The role offers a unique blend of customer interaction, marketing strategy, and operational support within a culturally rich and community-focused gaming environment, perfectly suited for candidates seeking to advance their careers in the gaming and hospitality industry while being part of a reputable organization focused on ethical values and guest-centric service.

• Must be eighteen years of age or older
• High School Diploma, HSED Diploma or GED Certification is required unless applicant is 50 years or older
• Three years in marketing, sales, hospitality, customer service or gaming related experience
• Ability to work evenings and weekends
• Must successfully complete Tuberculosis (TB) screening or 2 step TB skin test within 30 days of employment
• Must be able to work in a higher noise level environment
• Frequently walk, use hands, handle, reach with hands and arms, talk and hear
• Frequent interaction with employees and patrons
• Must be an Oneida Enrolled Tribal Member for first posting consideration