AIRPORT SERVICES REPRESENTATIVE II (Bilingual)

The Houston Airport System is a vital department within the City of Houston dedicated to managing and operating the city’s airport facilities, including the George Bush Intercontinental Airport. As a hub of international and domestic travel, the Houston Airport System strives to provide exceptional services and maintain world-class standards, ensuring a seamless, safe, and pleasant experience for every passenger passing through its terminals. Known for its commitment to excellence and innovation, the Houston Airport System is continuously enhancing its infrastructure and service quality to meet the demands of a growing global travel market. They employ a diverse workforce to deliver inclusive and culturally sensitive services to their global clientele. The Houston Airport System offers a competitive work environment with opportunities for career advancement and significant employee benefits. The Airport Services Representative II role within the Houston Airport System’s Bush Intercontinental Airport, particularly in the International Services division, plays a crucial position in delivering a 5-star passenger experience. This full-time position, with an hourly wage ranging from $21.64 to $24.64, is centered around providing superior customer service to international travelers as they navigate Federal Inspection Services (FIS) and other airport facilities. The representative’s responsibilities encompass greeting and assisting passengers, including dignitaries and officials, ensuring smooth processing through customs and border protection, and maintaining operational readiness and compliance with federal, state, and local regulations. This role demands expertise in customer service and the ability to communicate effectively across diverse cultures, often utilizing multilingual skills to enhance interactions. Being a shift-based role that includes rotating schedules, weekends, and holidays, it requires adaptability and a professional demeanor at all times. The Airport Services Representative II acts as a liaison between various stakeholders such as airlines, federal agencies like Customs Border Protection, and other service providers, facilitating efficient and secure passenger processing. Additionally, the role involves managing common use facilities, overseeing passenger flow through inspection areas, supporting supervisory staff with scheduling and operational tasks, and handling special events and VIP facilitation. Successful candidates must have an associate degree preferably in hospitality management, aviation management, business, or related fields, though relevant professional experience may suffice. A minimum of two years of customer service or hospitality experience is required, and bilingual skills—especially in Spanish—are preferred. Candidates must possess a valid Texas Class C driver’s license and be able to meet stringent security clearance requirements, including passing background checks and drug testing. Working conditions for this role include exposure to varying environmental factors such as moderate heat, cold, moisture, and occasionally unpleasant conditions typical of airport settings. The physical demands include coordinated eye-hand movements and the ability to manage tasks under moderate tolerance demands. The Houston Airport System supports its employees with a wide range of benefits, including medical, dental, vision coverage, life and long-term disability insurance, retirement pension plans, paid leave, flexible schedules, telework options for eligible positions, professional development opportunities, and more. Joining the Houston Airport System as an Airport Services Representative II means becoming part of a committed team ensuring that every international passenger experiences the highest standards of service and hospitality, furthering the collective mission to be recognized as a 5-star global air service gateway where the magic of flight is celebrated.

• Associate degree or equivalent professional experience
• Minimum of two years experience in a customer service or hospitality setting
• Valid Class C Texas driver’s license
• Ability to pass a criminal background check
• Ability to obtain and maintain federally mandated security clearances
• Preferred bilingual proficiency in Spanish
• Willingness to work shift-based schedules including weekends and holidays
• Ability to handle moderate physical demands and exposure to environmental conditions
• Commitment to safety and regulatory compliance
• Strong interpersonal and communication skills