Guest Experience Specialist - Apply Now!

Residence Inn by Marriott Long Beach Downtown is a part of Marriott International, a global leader in hospitality known for its dedication to delivering exceptional guest experiences. This hotel specializes in extended-stay accommodations, providing guests with spacious suites that include fully equipped kitchens and modern amenities designed to make long-term stays comfortable and convenient. Situated in the heart of Long Beach, California, the Residence Inn offers a home-away-from-home environment complemented by personalized service from a professional and friendly staff. Marriott International, as a company, is committed to diversity, equality, and inclusion, fostering a workplace where all associates feel valued and are given equal opportunities regardless of disability, veteran status, or any other legally protected characteristic. The role advertised is a full-time, non-management position based at the Residence Inn by Marriott Long Beach Downtown, with a pay rate of $26.00 per hour. This position falls under the Rooms & Guest Services Operations category and is not remote. The primary responsibility of the Service Specialist at Residence Inn is to go beyond simple check-in and check-out procedures to create unique and memorable experiences for every guest. The role requires initiative and multi-tasking across various operational and guest service functions, emphasizing guest satisfaction and an environment where the guest is always the number one priority. Service Specialists are empowered to move throughout the hotel and handle diverse guest requests while maintaining high standards of professionalism in appearance, communication, and work environment. Their duties extend beyond standard front desk tasks to include delivering quality food service, completing reports, providing local event information, and assisting with operational needs. This dynamic role demands physical activity such as standing, walking, bending, lifting objects under 25 pounds, reaching high places, and maneuvering in ways that may require bending knees, twisting, or stretching. The position is vital to ensuring the smooth functioning of the hotel while providing an exceptional guest experience. Marriott International emphasizes core success factors such as maintaining a safe workplace, following company policies, protecting company assets, and preserving confidentiality. The Service Specialist must consistently perform their responsibilities to the highest standards and be willing to undertake reasonable tasks as requested. The role is particularly suited to individuals who enjoy multitasking in a fast-paced, guest-centric environment and are dedicated to making each guest feel welcomed and cared for. No prior related work experience or supervisory experience is required, making this opportunity accessible to a wide range of applicants. Educational qualifications include a high school diploma or equivalent, such as a GED, but no specific licenses or certifications are needed. The company culture at Marriott International and Residence Inn welcomes diverse backgrounds and promotes growth, teamwork, and serving the unique needs of extended-stay guests. Joining this team means becoming part of a global brand committed to excellence in hospitality and personal development for its associates.

• high school diploma or equivalent
• no previous related work experience required
• no supervisory experience required
• ability to perform physical tasks including standing, walking, bending, lifting objects under 25 pounds
• professional appearance and communication
• willingness to follow company procedures and policies
• legal eligibility to work in the united states