Airport Customer Service Supervisor (Delta) - ABE

Unifi is a well-established leader in the aviation services industry with decades of invaluable experience that has shaped our operations and service quality. We specialize in delivering comprehensive airline ground services, ensuring smooth and efficient handling of aircraft and passengers. Our company has built a reputation for innovation and adaptability in a rapidly changing industry, continuously enhancing our service offerings while maintaining a focus on reliability and safety. As a respected company in the aviation ground services sector, we pride ourselves on our commitment to safety, service excellence, and customer satisfaction. We strive to be the most respected name in the business, setting high standards not only for quality but also for the customer experience at every touchpoint. Unifi's vision is to provide an exceptional experience that gets aircraft and passengers to their destinations safely and efficiently. We are dedicated to fostering a culture where passion, integrity, and empathy are central to how we operate, reflecting in how our team members interact with employees, customers, and partners. Our emphasis on empathy means that we value honest communication and thoughtful service, helping to create a positive environment and build trust across all facets of our operations. We are currently seeking motivated individuals to join our growing team who share these values and who are excited about the opportunities the aviation services industry offers. Joining Unifi means becoming part of a dynamic organization where you can develop a rewarding career while contributing to the seamless operation of airport ground services. Our team members enjoy benefits such as flight privileges, competitive pay structures, comprehensive insurance plans, wellness programs, and more, creating a supportive and fulfilling work environment. The specific role we are looking to fill involves leading a team of agents dedicated to providing outstanding customer service across all areas related to arrivals, ticketing, check-in procedures including boarding and baggage services, reservations, and handling customer queries and complaints. This leadership position requires not only managerial capabilities but also a hands-on approach to ensuring that the passenger experience is handled with care and professionalism at every step. The successful candidate will be responsible for overseeing daily operations, facilitating smooth passenger flow through the airport, supporting passengers with special needs, and coordinating effectively with ramp agents and other airport personnel. By joining our team, you will be stepping into a key role that directly contributes to our mission of delivering safe, reliable, and excellent airline ground services, helping to uphold Unifi's status as a leading provider in the aviation services industry. This is an excellent opportunity for individuals who are passionate about working in a fast-paced, customer-focused environment and who want to grow their careers while making a positive impact on the travel experience of countless passengers.

• High school diploma, GED or equivalent education
• must be at least 18 years of age
• must be able to obtain credentials required as per airport or state or customs requirements
• must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, grasp
• frequently climb and crawl
• must be able to work rotating shifts and hours, nights, weekends and holidays, overtime
• must be able and open to work in outside weather conditions which may include severe seasonal elements