Customer Service Representative - Apply Now!

Destination Pet is a premier, innovative pet care company dedicated to elevating the love and lives of pet families across the United States. Established in 2016, Destination Pet has grown into a united team of pet-obsessed professionals who create a connected care network of trustworthy partners committed to delivering the highest quality services in the pet industry. As a multifaceted company, Destination Pet offers day care, boarding, grooming, training, veterinary services, and more at their various facilities, including the renowned Woof Pet Resort. The company prides itself on revolutionizing pet care by providing a welcoming, loving, and safe environment for pets while making their human companions feel reassured, supported, and truly valued throughout their experience. At Destination Pet, the mission is simple yet powerful: to make pets feel at home and their humans feel at ease. The company cultivates a caring community that emphasizes creative innovation, dependable service, and collaborative teamwork. Being part of the Destination Pet family means embracing an inclusive workplace culture that values diversity, equity, and inclusion, ensuring equal opportunity for all employees and applicants without discrimination based on race, gender, age, disability, or other protected characteristics. They are passionate about fostering a warm and respectful environment where every team member and client is welcomed and appreciated. The Customer Service Representative (CSR) role at Woof Pet Resort is a vital position responsible for creating a memorable first impression as the friendly and knowledgeable face of the resort. This role is ideal for someone who is part concierge, part chaos coordinator, and fluent in both human and canine needs. The CSR at Destination Pet is expected to juggle multiple tasks including answering phones, managing check-ins and check-outs, handling payments, and providing exceptional customer support while interacting with pet parents and their furry family members. The position entails frequent standing, walking, and responding quickly to unexpected challenges — all while maintaining a cheerful and professional demeanor. This part-time role comes with a competitive pay rate starting from $16.00 to $18.00 per hour depending on experience, plus tips. In addition to competitive compensation, employees benefit from access to health, mental health, and telehealth benefits, reinforcing Destination Pet’s commitment to the well-being of their team. The Customer Service Representative reports directly to the General Manager and plays a key role in ensuring smooth daily operations while supporting other team members as needed in a collaborative work environment. Candidates interested in this opportunity should be prepared for the physical demands of the job which include the ability to lift up to 40 pounds, exposure to pet-related elements such as hair and occasional accidents, and availability during evenings, weekends, and holidays, since pets require care every day of the year. The CSR should have solid communication skills across multiple channels, experience in customer service or a similar role, and the ability to remain calm under pressure. Ideal candidates are genuine pet and people lovers with a high school diploma or equivalent, and at least one year of customer service experience is preferred. In joining Destination Pet, employees contribute to a company that is deeply committed to continuous growth, teamwork, and providing outstanding service to pets and pet families alike. This role is perfect for individuals who thrive in dynamic environments, enjoy meaningful interactions, and want to make an impact by helping create joyful and stress-free experiences for pets and their owners.

• High school diploma or equivalent
• Minimum of 1 year customer service experience preferred
• Ability to stand, walk, and climb stairs frequently during shifts
• Ability to lift up to 40 pounds safely
• Availability to work evenings, weekends, and holidays
• Willingness to handle exposure to cleaning supplies, pet hair, and occasional messes
• Strong communication skills both verbal and written
• Proven ability to handle cash and balance registers accurately