Airport Customer Service Agent-SBN - Quick Hire!

Unifi is a prominent player in the airport services industry, specializing in providing comprehensive support to airline passengers and airport operations across the United States. As a reputable and fast-growing business, Unifi is dedicated to delivering top-notch services that enhance the travel experience for countless passengers. The company operates in a customer-centric environment driven by excellence, safety, and efficiency. Their expanding footprint in the airport services sector offers employees excellent opportunities for career growth and advancement while contributing to a seamless airport experience for travelers. The role of a Unifi Customer Service Agent represents the vital first line of defense for customers at the airport. This is a highly visible, customer-facing position that calls for individuals who are friendly, outgoing, and passionate about making a positive impact every day. Customer Service Agents at Unifi play a critical role in ensuring passenger satisfaction by assisting with baggage-related concerns and addressing issues with professionalism and care. This position requires candidates to be proactive, reliable, and highly communicative as they often serve as the immediate point of contact for queries involving lost, delayed, or damaged luggage. Successful Customer Service Agents will utilize specialized computer software to track and catalogue luggage accurately while interacting with passengers in a courteous and effective manner. This role demands physical stamina, as the job entails lifting, carrying, pushing, and moving items weighing up to 70 pounds regularly, as well as lifting 40 to 50 pounds on raised surfaces. Agents must maintain excellent situational awareness around moving vehicles and aircraft to ensure their safety and demonstrate the ability to use radio communication effectively. In addition to offering competitive compensation and a comprehensive benefits package, Unifi provides an environment where employees can engage in challenging and exciting work with ample opportunities for professional development. The company emphasizes a culture of growth, safety, teamwork, and customer service excellence. Candidates must complete ramp and Security Identification Display Area (SIDA) training to obtain airport authority identification for this role. Overall, being a Customer Service Agent at Unifi means being an essential part of delivering a seamless and satisfying airport experience that travelers can rely on.

• must be a local (in-state) resident
• high school diploma or GED
• valid in-state driver’s license
• ability to pass a pre-employment drug screen
• ability to pass up to a 10-year background check
• must be at least 18 years of age
• must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• must complete ramp and SIDA training to obtain airport authority identification security
• must be able to carry heavy items up and down jetway stairs
• must be able to be alert to moving vehicles or aircraft and use radio equipment