Airport Customer Service Agent (Frontier) - SYR

Unifi is recognized as a premier provider of customer service, particularly in the transportation and logistics sector, renowned for its professional and customer-centric approach. This company values each interaction as an opportunity to create a positive experience and ensure satisfaction. The environment at Unifi revolves around teamwork, efficiency, and maintaining high standards in handling customers' concerns about their belongings, especially within the intricate context of airports and travel. Known for fostering a supportive workplace culture, Unifi emphasizes the importance of front-line staff who act decisively and compassionately to solve issues that customers may face during transit. The role of a Unifi Customer Service Agent is vital and highly rewarding, acting as the first line of defense and support for customers dealing with baggage-related challenges. This position is customer-facing and demands a friendly, outgoing personality committed to delivering first-class service. Agents assist passengers by helping with baggage pick-up, addressing issues related to delayed, lost, or damaged items with professionalism and efficiency. Utilizing specialized computer software to track and catalog luggage, these agents must maintain a keen eye for detail and excellent organizational skills. In addition to aiding customers, the agents must be physically capable of handling heavy items regularly, including lifting, carrying, pushing, or pulling weights often exceeding 40 to 70 pounds. Safety awareness and adherence to airport protocols are also crucial since agents operate in busy, potentially hazardous environments involving moving vehicles and aircraft. This role requires not only great communication skills and customer service expertise but also the ability to stay alert and respond quickly to dynamic situations. Agents must undergo specific training such as ramp and SIDA (Security Identification Display Area) certification to obtain required airport authority ID and security clearances. The position is ideal for individuals who thrive in high-energy environments and who take pride in assisting travelers at critical points throughout their journey. Working at Unifi offers an enriching experience, combining customer interaction, problem-solving, and physical activity within a team-oriented atmosphere.

• must be a local (in-state) resident
• high school diploma or GED
• valid in-state driver’s license
• ability to pass a pre-employment drug screen
• must be at least 18 years of age
• must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• must complete ramp and SIDA training to obtain airport authority identification security
• must be able to carry heavy items up and down jetway stairs
• must be able to be alert to moving vehicles or aircraft and use radio equipment