Senior Crew Member Hourly Rate $22.00 -$23.00

The company hiring for the Shift Leader position is a dynamic and customer-focused restaurant that prides itself on delivering excellent dining experiences and top-notch service. This restaurant operates with a clear mission to prioritize guest satisfaction, operational efficiency, and team collaboration to create an inviting and smoothly run establishment. The environment is fast-paced and team-oriented, requiring leaders who are adaptable, communicative, and committed to supporting both guests and staff alike. Given the nature of the role, the position involves close collaboration with the Restaurant Management Team, ensuring that every activity within the restaurant aligns with the broader business goals and operational standards. The company values leaders who are performance-driven, highly organized, and capable of motivating and guiding their teammates to success. The Shift Leader role is a critical leadership position responsible for overseeing all restaurant activities during a given shift. This role demands a balance of operational management, team supervision, and guest engagement. The Shift Leader acts as the face of the restaurant during their shift, ensuring that team members perform their duties efficiently while maintaining high standards for food quality, safety, cleanliness, and customer service. Entrusted with the responsibility to manage schedules, assign tasks, and monitor attendance, the Shift Leader ensures an organized workflow that meets both employee needs and business demands. Additionally, the Shift Leader plays a hands-on role in training new and existing team members, fostering an environment where continuous learning, performance feedback, and teamwork are prioritized. They perform operational checks, such as safety inspections and quality control measures, to uphold company policies and guest expectations consistently. The ideal candidate for this position will exhibit a positive and proactive attitude, demonstrating the ability to resolve guest complaints professionally and maintain composure under pressure. They will be well-versed in using kitchen equipment and food preparation techniques aligned with company guidelines and safety standards. This role also requires a strong emphasis on communication, as the Shift Leader must effectively liaise between frontline employees and restaurant management to ensure transparent and open dialogue. Furthermore, compliance with company policies related to food safety, cash control, uniform standards, and cost management is essential to succeed in this position. Overall, the Shift Leader serves as a role model within the restaurant, championing performance excellence, positive team dynamics, and guest satisfaction across all facets of operations.

• Current student or high school diploma/ged preferred
• Must be at least 18 years old and fluent in English
• Certified in all stations following the DHC training program
• Flexibility to work nights, weekends, holidays, opening and closing shifts
• Ability to stand for long periods of time and work in a fast-paced environment
• Ability to bend and stoop and lift 50 to 75 lbs comfortably
• Ability to work in close quarters and around heat
• Positive attitude while conducting all duties
• Commitment to guest satisfaction
• looks at restaurant operations from the guest’s point of view
• Effective communicator with co-workers and the restaurant management team
• Excellent organization, planning, time management, delegation, and problem-solving skills
• Must have reliable transportation to work, a driver’s license and proof of insurance
• Must have telephone or other reliable method of communicating with supervisor and co-workers