Airline Customer Service Agent - Chinese/English Speakers LAX

Pacific Aviation is a dynamic company specializing in providing exceptional customer service and operational support within the aviation industry. Based in Los Angeles at the bustling Los Angeles International Airport (LAX), Pacific Aviation is recognized for its commitment to delivering seamless airport experiences that enhance passenger satisfaction and streamline airline operations. As a reputable service provider in airport operations, the company prides itself on its inclusive and dynamic work environment, catering to a diverse clientele from across the globe. They focus on consistently exceeding expectations by combining professionalism with personalized care to create memorable travel moments for passengers. Their work culture embodies collaboration, respect, and continuous learning, making it a top choice for individuals passionate about aviation and customer service. The role of an Airline Customer Service Agent at Pacific Aviation is pivotal in shaping the travel experience for passengers, especially those who are bilingual in Chinese and English. This part-time position, based on-site at LAX, requires individuals who are not only skilled in communication but also possess the ability to manage travel-related challenges with empathy and efficiency. As the face of the airline at the airport, these agents are responsible for greeting travelers warmly, assisting with check-in procedures, providing boarding support, and offering clear and accurate information to help passengers navigate their journey confidently. The role demands high energy levels, standing and walking for extended periods, and the capacity to work flexible shifts including mornings, afternoons, evenings, weekends, and holidays. This position offers a competitive pay rate of $22.50 per hour, along with comprehensive benefits that support the health and wellbeing of employees, including medical, dental, and vision coverage, paid time off, and a 401(k) plan with company contributions. Additional perks such as referral bonuses, cell phone reimbursement, parking discounts, and uniformly provided help foster a supportive and engaging workplace. Agents will also benefit from paid training that equips them with the skills and knowledge necessary to excel in their role. Joining Pacific Aviation means becoming part of a team dedicated to professionalism, positive attitudes, and a commitment to ensuring each traveler feels valued and supported throughout their airport experience. This role is ideal for individuals who enjoy working in a fast-paced, people-focused environment and take pride in delivering outstanding customer service.

• Fluency in both Chinese and English conversational and written
• Experience working in a team environment
• Availability for part-time shifts including mornings afternoons evenings weekends and holidays
• Legal authorization to work in the U.S. without sponsorship
• Ability to stand and walk for extended periods
• Positive attitude with a willingness to learn and grow
• Strong attention to detail
• Professionalism and strong communication skills