Work in Tampa,FL,USA:Medical Receptionist-Patient Service Specialist

The medical facility located at 232 Harbor Village Lane in Apollo Beach, FL 33572 is a dedicated outpatient physical therapy center focused on providing premium care and support for patients recovering from various physical ailments and conditions. This establishment emphasizes creating a welcoming, supportive, and efficient atmosphere, recognizing the importance of the first point of contact in shaping a patient’s overall experience. They operate as a full-time outpatient center with a Monday through Friday schedule, offering competitive hourly pay between $15.00 and $18.00. This organization is committed to employee growth, health, and work-life balance, making it an excellent place for dedicated professionals to thrive. The role of the Medical Receptionist - Patient Service Specialist is critical within this center. This position embodies the first meaningful patient interaction, serving as the face of the facility and managing a range of administrative and patient-facing responsibilities. The ideal candidate will manage both patient-related operations and essential business functions, such as scheduling, insurance processing, and communication with external parties including attorneys and insurance companies. Their duties are designed not only to streamline patient flow but also to ensure accuracy and reliability in administrative procedures, significantly contributing to the efficiency of the clinic and overall patient satisfaction. Patients come to the physical therapy center expecting comprehensive care that extends beyond treatment in the therapy rooms. The Patient Service Specialist ensures that patients feel welcomed, informed, and cared for right from their initial presence at the front desk until they check out. This role is vital in conveying a positive message, providing clear information on appointment logistics, handling financial transactions including co-pays, and verifying insurance details to avoid administrative issues. Additionally, the role demands frequent liaison with external professionals and internal teams, ensuring smooth communication channels are maintained to facilitate patient care and clinic operations. This position offers structured support to new hires through mentorship and orientation programs, recognizing the importance of setting a strong foundation for success in this role. Beyond professional growth, the facility offers generous paid time off to help employees recharge, along with comprehensive benefits including medical, prescription, vision, and dental coverage. Employees also have access to company-matching 401(k) retirement plans and life and disability insurance, making the position not only fulfilling in terms of work but also advantageous in terms of financial and personal security. This full-time opportunity with a healthy balance of work and personal time appeals to those who thrive in dynamic, people-focused environments, especially individuals dedicated to delivering exceptional customer service in healthcare settings. Candidates looking to advance their career in medical administration will find meaningful growth opportunities and an environment that respects and values their contributions. The facility is also committed to equal employment opportunities, welcoming applications from individuals with disabilities and veterans, underpinning their dedication to diversity and inclusion.

• High school diploma or GED
• Ability to greet and interact with patients in a professional and friendly manner
• Experience scheduling appointments and managing phone communication
• Knowledge of insurance verification and authorization processes
• Strong communication skills for liaising with attorneys, insurance companies, and other external parties
• Attention to detail and organizational skills
• Ability to handle financial transactions, including co-pay collection