Work in Philadelphia,PA,USA:Event Coordinator-Philadelphia,PA

Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada with a robust online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels prides itself on fueling the joy of creativity through an extensive selection of arts, crafts, framing, and seasonal merchandise. In addition to their retail stores, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, and MakerPlace by Michaels, an exclusive marketplace dedicated to handmade goods. As a company, Michaels is deeply committed to inclusion and diversity, offering equal employment opportunities while ensuring a supportive and accommodating environment for all team members, including those with disabilities. The company also emphasizes employee wellbeing through comprehensive benefits, which include health, dental, and vision insurance, paid time off, tuition assistance, and generous employee discounts. The role available at the Philadelphia, PA store is a dynamic position focused on planing, coordinating, and facilitating events, particularly children’s birthday parties, within the Michaels store. The main goal of this position is to create a stress-free, fun, and engaging experience tailored to guests ranging broadly in age from 4 to 94 and beyond. This role requires a friendly and approachable customer service mindset, assisting customers in their shopping needs and ensuring they have a positive checkout experience. The job also entails completing operational tasks such as truck unloading, stocking merchandise, and maintaining store recovery standards to uphold Michaels’ Brand Promises. In this event coordination specialist position, you will be responsible for managing multiple events simultaneously, such as crafting classes and children's birthday parties, and delivering these events in a creative and engaging manner. The duties include demonstrating craft projects, performing activities like face painting, handling party add-ons such as goody bags and balloons, and maintaining communication with clients and team members. Administrative tasks like responding to emails, making phone calls, and paperwork completion are integral to this role. Flexibility and adaptability are critical, as plans must sometimes be adjusted based on client feedback, with backup plans prepared to ensure seamless event execution and client satisfaction. Moreover, the role reinforces the company’s cleanliness and safety standards, requiring setup, breakdown, and thorough cleaning before and after events. Customer experience responsibilities extend beyond the event itself, encompassing assistance with product location, engagement with loyalty programs and credit card enrollments, and facilitating Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The role demands participation in various store operational activities including truck unloading, stocking, planogram adherence, merchandise recovery, store cleanliness, and support of shrink and safety programs. Ideal candidates will have experience in retail or customer service, complemented by exceptional interpersonal skills and the ability to work effectively under stress. Experience in working with children and hosting children’s events is especially preferred, alongside a personality that is energetic, enthusiastic, and engaging. Good communication skills across verbal, written, and nonverbal channels, as well as strong organizational and creative problem-solving abilities, are essential. Physically, the role requires standing for extended periods, moving about the store, regular bending and lifting, with occasional use of ladders to access high shelves. The work environment is a public retail store setting, climate controlled in public areas, with some outdoor tasks and exposure to specialized equipment in the frame shop.

• Ability to remain standing for long periods of time
• ability to move throughout the store
• regular bending, lifting, carrying, reaching, and stretching
• ability to lift heavy boxes and access high shelves by ladder
• must meet federal, state, and local legal requirements for the job
• ability to work in a public retail store setting including climate controlled public areas
• readiness to perform outdoor tasks such as retrieving carts and unloading trucks
• willingness to work early mornings, nights, and weekends
• physical ability to perform tasks involving glass cutting and heat press equipment
• must be able to engage in interactive process for accommodations if needed