San Francisco,CA,USA,CA:Guest Services Associate I-Mixed Shift-Inn At

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, recognized for its dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. With a mission to put the world on vacation, the company is driven by innovation and growth, creating a work environment that is both interesting and fun. Employees at Travel + Leisure Co. have the opportunity to engage in daily learning that inspires exceptional travel experiences for millions worldwide. The company prioritizes hospitality, inclusivity, and exceptional service, making it a leader in the hospitality and vacation ownership industry. The Guest Services Associate role is a pivotal position within Travel + Leisure Co., focused on ensuring that guests have memorable vacations from the moment of registration until checkout. This position requires a warm, welcoming demeanor and a service-minded attitude, as associates will be responsible for delivering excellent guest service that leaves lasting impressions. The role involves guiding guests through the registration process, issuing unit keys, and providing detailed information about the resort and local attractions to enhance the guest experience. The Guest Services Associate will handle cash and credit card transactions following strict procedures, balancing cash receipts and completing other cashier responsibilities with accuracy and integrity. Checking guests out efficiently, verifying charges, and ensuring precise guest folios are also critical parts of the role. In addition, the Guest Services Associate will handle reservations for individuals and groups, provide accurate room rate quotes, and respond to guest inquiries and concerns promptly and thoroughly. Effective communication and coordination with other departments are essential to promote teamwork and uphold a high standard of service quality. This position offers a fast-paced, diverse work environment where no two days are the same, providing plenty of opportunities to develop hospitality skills and contribute meaningfully to a global brand’s success. Travel + Leisure Co. values associates who bring a professional appearance, positive attitude, strong communication skills, and the ability to multitask effectively. Knowledge of hotel hospitality front office systems is beneficial but not required. The company offers a comprehensive benefits package to associates working 30 or more hours per week, including medical, dental, and vision insurance, flexible spending accounts, life and accident coverage, and disability insurance. Additional benefits include paid time off, parental leave, holidays, a 401(k) plan with employer match, wellness programs, and an employee assistance program. The company is committed to equal opportunity employment and provides accommodations as needed. This role is compensated at an hourly rate of $25.00, reflecting the company’s dedication to rewarding its associates competitively. If you are passionate about hospitality and enjoy helping guests create lasting memories, this is an excellent opportunity to join a global team where your efforts make a meaningful difference. Travel + Leisure Co. looks forward to welcoming you to a workplace where memories start with you and service excellence is the foundation of every guest interaction.

• High school diploma or equivalent
• One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
• Professional appearance and a positive, can-do attitude
• Excellent communication skills with the ability to read, write and understand English
• Ability to solve problems with a minimum of supervision
• Basic math skills and knowledge of proper cash handling procedures
• Ability to multitask and work in a fast paced environment
• Attention to detail and strong organizing skills
• Basic computer and office skills
• Ability to work independently or with others as needed