Work for Southwest:Residential Concierge-Part-time 3rd Shift-Apply

Loomis Communities is a respected and dedicated organization specializing in providing high-quality senior living experiences through a variety of residential services designed to promote independence, dignity, and comfort for older adults. With a strong commitment to integrity, security, and exceptional hospitality, Loomis Communities fosters a vibrant and welcoming atmosphere where residents can thrive and experience positive aging to the fullest. The organization places a profound emphasis on maintaining a supportive environment that caters to the varying needs of its members while strongly advocating for well-being, personal fulfillment, and fostering community engagement. At Loomis Communities, every team member plays an important role in upholding these values through comprehensive service and excellence in care. The role available is that of a Concierge, a pivotal part-time position that operates primarily during specific shifts on weekends, including Friday and Saturday nights from 12am to 8am, as well as Saturday and Sunday days from 8am to 4pm. The Concierge serves as a central point of contact for residents, prospective residents, vendors, and visitors, delivering exceptional customer service and support to ensure maximum satisfaction for all community members. With responsibilities ranging from managing inquiries and providing concierge services—such as assisting with dinner reservations, transportation, and housekeeping coordination—to ensuring the safety and security of the residential community, this role is critical for the smooth, comfortable operation of the facility. The Concierge embodies professionalism and extensive customer service skills while maintaining confidentiality and respect for the residents. The position demands excellent communication abilities, multitasking between administrative tasks and emergency response duties while preserving a calm and courteous demeanor in a dynamic environment. The Concierge contributes to fostering positive relationships within the community, addressing concerns promptly, and serving as a liaison to multiple departments to facilitate seamless resident experiences. Additional duties include assisting with administrative support, maintaining logs and records, and upholding the property’s appearance and security protocols. This role is ideal for individuals passionate about service, safety, and community engagement and who have a flexible schedule that accommodates weekend shifts. Loomis Communities offers a unique environment that values each team member's contributions to enhancing the lives of seniors and helping them experience an enriching and fulfilling lifestyle.

• High school diploma or GED
• previous customer service experience
• ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• ability to deal with problems involving several concrete variables in standardized situations
• ability to read, write, and speak English
• ability to relate well to all residents, including the emotionally upset
• ability to deal tactfully with personnel, residents, family members, visitors, and the public
• ability to report to work regularly and promptly
• ability to work beyond normal hours when necessary
• excellent customer service skills
• effective phone communication skills
• ability to monitor and respond to email
• ability to troubleshoot minor resident technical issues
• ability to update daily schedules and create sign-ups
• ability to utilize Microsoft Office Suite