Work for Southwest:Guest Service Supervisor-Quick Hire! in

Located in Shreveport, LA, this hospitality establishment is dedicated to providing exceptional service and a welcoming atmosphere to all guests. The company prides itself on delivering a seamless experience from the moment guests arrive to the time they depart. With a reputation for professionalism and efficiency, the organization continually invests in its team members to foster growth and uphold the highest standards of customer service. Operating as a full-time position offering an hourly wage between $15.00 and $16.00, the role is designed for motivated individuals seeking a dynamic work environment in the hotel and lodging industry. The role of Guest Services Representative is pivotal in creating an outstanding guest experience. This position involves greeting guests warmly, managing check-in and check-out procedures, and providing comprehensive information about hotel services and local attractions. The person in this role must demonstrate professionalism and strong communication skills to handle inquiries, reservations, and payment processing efficiently. The job demands attention to detail, as responsibilities include maintaining accurate records of room availability and guest accounts, managing billing processes, and handling sensitive guest information with confidentiality. In addition to these core tasks, the Guest Services Representative often acts as a liaison between guests and other hotel departments, ensuring requests are addressed promptly and effectively. This may involve making restaurant, transportation, or entertainment reservations, managing incoming mail and messages, and supporting colleagues in the absence of management. The position requires the ability to multitask and adjust to rapidly changing situations, such as switching between administrative duties and guest interaction seamlessly. Physical demands of the job include standing and walking for extended periods, visually assessing guest needs, and manual operations using office equipment such as computers and telephones. The ability to lift and carry items weighing up to 25 pounds and perform fine motor tasks is necessary. The work environment is typically a busy office setting with frequent interaction with guests and team members, demanding flexibility, and the capacity to work irregular hours including overtime when required. Overall, this position offers an excellent opportunity for individuals with at least one year of related experience looking to develop their careers in guest services within the hospitality sector. The company values employees who exhibit initiative, a friendly demeanor, and the ability to manage responsibilities reliably. This role is essential for enhancing guest satisfaction and contributing to the establishment's positive reputation through efficient and courteous service.

• High school diploma or equivalent
• Minimum 1 year guest services, general office, accounts receivable or customer service experience
• Ability to speak and hear in English
• Ability to stand, walk and carry weights up to 25 lbs
• Ability to work overtime and irregular hours
• Strong manual dexterity and motor skills
• Ability to handle guest inquiries and manage multiple tasks simultaneously