Well House Hamilton,Tapestry Hotel Needs Operations Manager

Crestline Hotels & Resorts is a distinguished hospitality company renowned for operating a diverse portfolio of quality hotels and resorts that emphasize superior guest experiences, operational excellence, and innovation. With a commitment to fostering an inclusive and dynamic work environment, Crestline has built a reputation for delivering outstanding service standards while maintaining an energetic, guest-focused atmosphere. The company integrates strategic leadership and employee development as core values to ensure a motivated, knowledgeable, and customer-oriented workforce, driving sustained business success and guest satisfaction across all properties. The Operations Manager role at Crestline Hotels & Resorts represents a critical leadership position responsible for overseeing hotel operations to achieve exceptional guest satisfaction and maximize profitability. This full-time position demands a dedicated individual passionate about hospitality service and leadership who thrives in a fast-paced environment managing multifaceted hotel functions. The Operations Manager must coordinate and execute comprehensive strategies that uplift overall guest experience, from check-in to departure, while maintaining high operational standards through effective staff management and departmental collaboration. In this role, the Operations Manager is instrumental in planning and managing daily hotel operations including service delivery, guest relations, staff training, quality control, financial monitoring, and regulatory compliance. The individual will lead by example, fostering a motivating and supportive environment that encourages continuous professional growth among team members. In doing so, the Operations Manager ensures that every department within the hotel operates cohesively and efficiently, meeting and exceeding brand standards and guest expectations. Key responsibilities encompass developing innovative initiatives to boost guest satisfaction and revenue, collaborating closely with department heads to enhance service quality, and overseeing comprehensive staff training programs to uphold operational excellence. An essential element of the role involves analyzing customer feedback through tools such as Guest Satisfaction Assessment (GSA) scores, interpreting data to refine operational strategies, and addressing areas requiring improvement promptly. Further, the Operations Manager maintains budgetary oversight, ensuring financial controls and payroll compliance while driving cost-effective operations without compromising service standards. The ideal candidate exhibits excellent leadership capabilities, adept at mentoring and motivating staff at all levels and resolving guest complaints swiftly and effectively, ensuring positive outcomes that reinforce Crestline's reputation. The Operations Manager also plays an active role in employee relations, including hiring, performance evaluations, and conflict resolution, contributing to a professional and engaging workplace culture. Proficiency in hotel information systems and basic computer skills, especially familiarity with Microsoft Office, is essential to perform various operational and administrative tasks effectively. Educational requirements include a minimum of a high school diploma or GED, with a preference for candidates holding a bachelor's degree or equivalent work experience. This role offers an exciting opportunity to join a respected hospitality leader committed to service excellence and career growth.

• High school diploma or GED
• Bachelor’s degree preferred or 5 years’ work equivalent experience
• Proficiency in hotel information systems
• Basic computer skills
• Strong leadership abilities
• Excellent communication skills
• Ability to work collaboratively
• Experience in managing budgets and payroll
• Capacity to handle guest complaints and provide solutions