Welcome Desk Associates (Kroc) - Supplemental Insurance

The Kroc Center is a vibrant community-focused recreational and wellness facility dedicated to providing exceptional programs, services, and experiences to people of all ages and backgrounds. Known for its welcoming atmosphere and commitment to improving the health and quality of life for all members and guests, the Kroc Center offers a wide range of amenities including fitness centers, swimming pools, sports courts, and spaces for educational and cultural activities. The organization thrives on fostering a positive environment where diversity is celebrated, and every visitor receives personalized attention and support. As a prominent local hub, the center employs a variety of staff positions aimed at delivering seamless operations and outstanding customer service. The Kroc Center is deeply invested in its employees’ growth and satisfaction, offering comprehensive benefits and a supportive work environment. The position open is classified as part-time or full-time employment, with competitive hourly wages based on experience and qualifications. This opening represents an exciting opportunity for individuals interested in engaging with the community in a dynamic and service-oriented workplace. In this role, the Front Desk Associate is responsible for creating exceptional customer service experiences that reflect the values and mission of the Kroc Center. The core of this position is to serve as the first point of contact for members and guests, ensuring that every interaction is positive and informative. Key duties include selling and verifying memberships, processing program registrations, and handling merchandise transactions using a point-of-sale system. The Front Desk Associate will also provide facility information, conduct tours for prospective and current members, and manage all incoming communications efficiently by answering and routing phone calls as necessary. This position demands excellent interpersonal skills, attention to detail, and the ability to work effectively in a fast-paced, customer-centric environment. The successful candidate will thrive in situations that require patience and diplomacy, as they often engage with people from diverse backgrounds who may be confused or frustrated about the center's policies. With periods of standing and moving throughout the facility, this role also requires physical stamina to maintain energy during shifts. The position offers an excellent chance to develop skills in customer service, communication, and operational tasks while contributing directly to the community’s wellbeing. Additionally, employees can take advantage of unique benefits such as paid time off, supplemental insurance, and complimentary access to the Kroc employee membership program. Overall, this role is essential in upholding the Kroc Center's reputation for friendly and efficient service, ensuring all visitors feel valued and welcome upon arrival.

• High school diploma or GED
• 1-2 years cashier or customer service experience or any equivalent combination of training and experience which provides the required knowledge, skills and abilities