Welcome Center Concierge - Ipswich YMCA - Apply Now!

The Ipswich Family YMCA located in Ipswich, MA, is a vibrant community-focused nonprofit organization dedicated to promoting health, wellness, and community engagement. Known for its commitment to inclusion and service, the YMCA offers a wide range of programs and activities designed to support people of all ages and backgrounds. The Ipswich YMCA is part of the larger YMCA network, recognized nationally for its advocacy of healthy living and social responsibility. This branch serves as a welcoming hub where individuals and families come together to connect, learn, grow, and thrive. The YMCA provides a supportive environment where team members are empowered to contribute meaningfully to the lives of community members through various initiatives and programs. The Ipswich Family YMCA is currently seeking an enthusiastic and personable individual to join their Member Services team in a part-time capacity. The position offers an opportunity to work Monday through Friday from 5:00 pm to 9:00 pm or on a split schedule at an hourly wage ranging from $15.00 to $16.00. This role is vital as it represents the front line of member interaction where first impressions matter significantly. The successful candidate will be the friendly face and warm voice greeting members each morning, ensuring that every visitor or member feels valued, supported, and informed. As a Member Services team member, you will be tasked with a variety of responsibilities that include answering inquiries, conducting facility tours, promoting programs and memberships, handling check-ins, updating member information, and assisting with locker room checks. You will play a critical role in fostering an inclusive and welcoming atmosphere that reflects the YMCA’s core mission of community wellness and support. Your interaction will not only help members navigate the facility but also build meaningful relationships to support their goals. Moreover, this position calls for a dependable individual who is positive, proactive, and able to manage multiple tasks in a dynamic and fast-paced environment. With a focus on customer service and community connection, this role suits a people-oriented professional who thrives on engagement and helping others. Working at the Ipswich YMCA offers much more than a paycheck. Team members enjoy benefits such as free YMCA membership and discounts on programs for themselves and their families, paid training and ongoing professional development, excellent career growth opportunities across seven YMCA branches, and a company-supported retirement plan. Being part of this team means joining a supportive and fun work environment where your contributions genuinely matter. If you are passionate about community connection, service excellence, and fostering health and wellness, this role at the Ipswich Family YMCA is an excellent opportunity to start your day with purpose and make a meaningful impact each day.

• Must be at least 21 years of age
• excellent interpersonal and problem-solving skills
• ability to connect with people of diverse backgrounds
• previous customer service, sales, or related experience
• basic knowledge of computers
• must be available Monday - Friday, 5:00pm-9:00pm or split shift