Spa Director - One Dalton Street, Boston

Four Seasons is a renowned global leader in luxury hospitality, celebrated for its commitment to exceptional guest experiences and outstanding employee culture. Powered by its people, Four Seasons operates with a core philosophy of mutual respect and continuous improvement, nurturing a workplace where every team member is inspired to achieve excellence. The collective ethos of Four Seasons is built upon the Golden Rule—treating others as one would wish to be treated—creating an environment that supports genuine connections and heartfelt service. This ethos underpins every interaction, whether with guests, residents, or colleagues, and it is this spirit that drives the brand's global reputation for delivering unparalleled luxury experiences. Located in the heart of Boston's prestigious Back Bay neighborhood, the Four Seasons Hotel One Dalton Street exemplifies urban sophistication and luxury hospitality. Standing as the third tallest building in Boston, this skyscraper hosts 215 spacious guest rooms and suites, each featuring floor-to-ceiling windows that offer breathtaking views of the city skyline, the Charles River, Boston Harbor, and even the Berkshire Mountains and Cape Cod shores. The hotel is home to exceptional amenities including The Wellness Floor, a five-star urban spa destination, alongside elegant dining venues like the renowned brunch hotspot One+One and Trifecta, a chic cocktail lounge famed for its inventive mixology and delectable New England cuisine. Occupying over 10,000 square feet of dedicated meeting and event space, the property also houses 160 meticulously designed private residences, bringing a residential luxury experience to an iconic cityscape. The Spa Director position at Four Seasons Hotel One Dalton Street is an exclusive opportunity to join a world-class team committed to exceeding luxury hospitality standards. This role requires an individual who is deeply passionate about wellness and hospitality, with an ability to offer cutting-edge advice and make crucial strategic and operational decisions within the Spa and Wellness department. The Spa Director is tasked with the creation, development, and execution of innovative treatments and wellness philosophies, alongside effective retail and personnel management. As a leader, the Spa Director supervises spa management and staff development, ensuring exceptional service delivery while nurturing a positive and motivating workplace environment. This position offers a dynamic and rewarding career path for professionals with significant experience in luxury spa operations. Responsibilities include managing staff recruitment, training, scheduling, payroll, and performance reviews, as well as overseeing the quality and timeliness of member communications through various channels including promotional materials and internal outreach. Financial stewardship is a key aspect, involving budget management, supply fund oversight, and cost projection to meet monthly and annual fiscal goals. The Spa Director also actively participates in important committee meetings that shape the wellness offerings of the hotel and plays a vital role in maintaining the highest standards of safety and emergency readiness. Ideal candidates will possess a strong educational background in spa management or hospitality, alongside at least five years of experience in a luxury spa environment with demonstrated leadership capabilities. Mastery of spa and holistic wellness practices combined with superior knowledge of five-star service standards, staffing models, and marketing strategies is essential. This role demands an individual with excellent communication skills, particularly in English, and the ability to cultivate employee morale and deliver outstanding guest experiences. Four Seasons affirms its dedication to an inclusive and supportive workplace where diversity is celebrated. The company offers competitive salaries and comprehensive benefits designed to support employee well-being and career growth. With opportunities for continuing education, employee travel, and participation in an esteemed hospitality brand, joining Four Seasons Hotel One Dalton Street presents a compelling and prestigious career advancement opportunity in one of Boston's premier luxury hotels.

• Education in spa management or hospitality or equivalent experience
• at least 5 years of previous employment in related position
• experience in a luxury hotel property
• excellent proficiency in English
• minimum 5 years management experience in a luxury spa
• superior knowledge of spa, wellness and holistic modalities
• thorough knowledge of 5-star service standards
• effective application of spa staffing models
• proven ability to create and implement spa service menus
• effective retail management
• successful marketing strategies
• demonstrated ability to project costs and revenue and adhere to budget