Ventura,CA,USA Guest Services Representative($18-$19/hr) | Hiring

Geronimo Hospitality Group is not your typical workplace; it is a distinguished collection of award-winning boutique hotels, restaurants, and clubs that thrive on challenging the status quo. Known for its innovative and dynamic approach, Geronimo Hospitality Group fosters a vibrant work environment filled with cool people who believe that the traditional way of doing things just does not cut it. This company does not simply set the bar in hospitality – it is the bar. With a reputation for creating memorable destinations rather than mere pit stops, Geronimo Hospitality Group has carved a niche in the hospitality industry by delivering exceptional experiences to guests and valuing hard work and creativity every day. Their establishments are designed to be unique, stylish, and inviting spaces where guests feel like they are part of something special and memorable. By joining this team, you become part of an organization that strives to push boundaries and is fiercely competitive in its pursuit of excellence. One of the crown jewels of the Geronimo Hospitality Group is Hotel Santa Barbara, a charming and historic boutique hotel located in downtown Santa Barbara. This hotel sits just a half-mile from the beach and the iconic Stearns Wharf, with the vibrant Paseo Nuevo outdoor shopping center only a block away. Hotel Santa Barbara offers a tranquil, upscale experience wrapped in the warm, inviting atmosphere of a small boutique hotel. The location provides guests convenient access to popular destinations and local attractions, making it a preferred choice for travelers looking for comfort coupled with an authentic Santa Barbara experience. Employees at this hotel enjoy working in a stimulating environment where their creativity, dedication, and care for guests are appreciated and rewarded. The role of the Guest Services Representative at Hotel Santa Barbara is an exciting and vital position that places the employee at the frontline of guest interaction. As the very first impression of the hotel, the Guest Services Representative plays a pivotal role in shaping each guest’s experience and leaving them with lasting positive memories. The position is multifaceted and requires handling everything from guest arrivals and departures to addressing inquiries and concerns with professionalism and a friendly demeanor. Working in this role means you will engage with a diverse range of visitors, making every day both challenging and rewarding. Flexibility is a key aspect of the job, with shifts requiring availability during late nights, weekends, and holidays. This flexibility caters to the dynamic nature of the hospitality industry and ensures guests receive exceptional service around the clock. Employees in this role receive an attractive package of perks that highlight Geronimo Hospitality Group’s commitment to its team. Staff benefit from employee discounts, paid time off, opportunities for training and professional development, a 401K plan, and comprehensive medical benefits including 24/7 online care and pet insurance. The group fosters a competitive spirit and encourages team members to build their own future within the company, underscoring the mutual dedication between the employer and employee. The Guest Services Representative role is more than just a job – it is a chance to be part of a team that values innovation, hospitality excellence, and career progression, set in one of California’s most beautiful and historic cities.

• High school diploma or equivalent
• Excellent communication skills
• Professional attitude
• Effective conflict management skills
• Decision making skills
• Ability to use various computer applications
• Ability to occasionally sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
• Ability to frequently stand and/or walk
• Ability to reach other departments of the hotel on a timely basis including stairs
• Ability to occasionally lift and/or move up to 50 pounds while moving files or small packages
• U.S. work authorization required