Valet Supervisor - Richmond, VA - Richmond, VA

Parking Management Company (PMC) is a prominent national parking services provider headquartered in Nashville, Tennessee. Specializing in hospitality-focused parking solutions, PMC offers a comprehensive range of services including valet parking management, self-parking operations, shuttle transportation, event parking, and porter/bell services. With a presence in multiple states, PMC serves a wide variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. The company prides itself on delivering a white-glove, customer-first approach, positioning itself as an extension of the hospitality experience by ensuring seamless and exceptional service to both its partners and their guests. This role focuses on the position of Guest Service Coordinator within PMC's valet parking operations in Richmond, Virginia. The position is available as either full-time or part-time, offering hourly pay ranging from $7.25 to $10.00 plus daily cash tips, which can vary based on market conditions and service performance. The Guest Service Coordinator plays a crucial role in supporting valet operations by coordinating vehicle flow efficiently, delivering outstanding guest service, and assisting in staff management. This position reports directly to the Account Manager and is classified as non-exempt under the Fair Labor Standards Act (FLSA), making it eligible for overtime pay for hours worked beyond 40 per workweek at time and a half. Key responsibilities include assisting the Guest Service Manager in overseeing daily valet operations and ensuring staff performance aligns with PMC's high service standards. The coordinator addresses guest questions, resolves service issues promptly and professionally, and anticipates guest needs to enhance the overall experience. Maintaining team appearance and compliance with grooming and uniform standards is another essential function, along with monitoring attendance and adherence to work schedules. The role further involves leading daily pre-shift meetings to communicate updates, foster teamwork, and maintain open lines of communication with city and account managers. Equipment management such as setting up and breaking down valet staging areas, along with ensuring the availability of necessary supplies, also falls under this position’s responsibilities. Oversight of tip handling, payroll review, and vehicle counts support accurate operational and financial administration. Safety and risk management are critical components, requiring the coordinator to supervise valet operations to ensure secure key handling and vehicle management, submit incident reports as necessary, and maintain a safe environment for guests and employees alike. Supporting team culture by promoting accountability, operational excellence, and exceptional guest service is highly emphasized. PMC also offers a robust benefits package that includes health insurance (medical, vision, dental) upon eligibility, 401(k) plans, supplemental insurance options such as life and critical illness coverage, bonus opportunities, internal leadership development programs, paid time off, paid training, and tuition assistance through Bellevue University offering up to $5,250 per year. The company fosters a culture of continuous nationwide growth opportunities and is recognized as a military-friendly employer. Working conditions for this job may involve extended periods of standing and walking, with occasional lifting of moderate weights. The work environment requires collaboration with teams, vendors, and clients across various settings and includes the use of personal cell phones for work-related communication with reimbursement per company policy. PMC is committed to equal employment opportunities, providing fair pay transparency, and maintaining compliance with federal, state, and local wage and employment laws. Employment with PMC is at-will, with a 120-day introductory period, and reasonable accommodations are provided for individuals with disabilities in line with the Americans with Disabilities Act. If you are ready to join a growing company that prioritizes exceptional service and team growth in the valet parking industry, PMC invites you to apply and become part of its dedicated family. This position offers the opportunity to develop leadership skills, work in a dynamic environment, and contribute significantly to a high-quality guest experience.

• High school diploma or GED
• At least 1 year supervisory or customer service experience preferred
• Valid driver’s license and reliable transportation
• Clean motor vehicle record with limited moving violations
• Pass and maintain clean background check
• Ability to communicate professionally and provide exceptional guest service
• Ability to lead and engage a team
• Ability to manage multiple priorities and adapt to changes
• Willingness to work 40+ hours on-site
• Ability to stand and walk for extended periods
• Ability to lift moderate weights
• Use of personal cell phone for work communication