Valet Shift Manager - Hollywood Hard Rock

Hard Rock Hotel and Casino in Hollywood, Florida, is a renowned establishment known for its vibrant entertainment, luxurious accommodations, and exceptional guest services. As part of the Seminole Hard Rock brand, this iconic hotel and casino combines the excitement of gaming with top-tier hospitality, creating a dynamic environment for both guests and employees. The venue operates 24 hours a day, offering a wide range of amenities including world-class dining, live music venues, and extensive gaming areas. The company prides itself on fostering a supportive and professional work environment where employees are empowered to excel and grow within the hospitality industry. Currently, Hard Rock Hotel and Casino is seeking qualified candidates to fill the position of Valet Shift Manager. This role is a salaried position, starting at $45,000 per year, with eligibility for health insurance after 60 days of employment, paid time off accruing up to 40 hours annually, and quarterly performance-based incentives. The Valet Shift Manager will play a critical role in ensuring smooth valet operations and delivering superior customer service. This position requires leadership skills to effectively supervise valet employees, coordinate scheduling, and maintain operational standards compliant with company policies and safety regulations. In this role, the Valet Shift Manager will be responsible for overseeing all valet activities during their shift, including managing daily administrative tasks such as preparing shift, disciplinary, and damage reports. The manager serves as the primary contact for valet personnel, addressing any disciplinary matters promptly and ensuring accurate verification of hours worked. Experience in valet parking operations or management is essential, as this position demands a thorough understanding of both manual and automatic vehicle handling, as well as proficiency in managing a team in a fast-paced environment. Candidates must be able to communicate effectively with both employees and management, utilizing their computer skills for data entry, email communications, and record keeping. Additionally, the ability to multitask and troubleshoot any arising issues quickly is vital to maintaining high levels of customer satisfaction. The ideal Valet Shift Manager will provide exceptional customer service by addressing and resolving any guest concerns or questions professionally and efficiently, contributing to the overall reputation of the Hard Rock Hotel and Casino.

• Minimum age of 18
• Valid driver's license with a clean motor vehicle record
• Capability to drive manual and automatic transmission vehicles
• Clean criminal background record
• Availability to work weekends, nights, and holidays
• Flexibility with work schedule
• Valet parking or management experience
• Computer skills including file management, email communication, data entry, and record keeping
• Strong verbal and written communication skills
• Ability to multitask and solve problems quickly
• Exceptional customer service skills
• Ability to provide a safe workplace for employees