Retail Customer Service Associate - $14 to $16 per HOUR

FedEx Office is a nationwide retail chain specializing in providing customers with a comprehensive range of print, sign, and shipping solutions. Established as part of the FedEx family, the company holds a strong reputation for exceptional customer service and reliable business services designed to support individuals and organizations of all sizes. With thousands of locations across the country, FedEx Office offers convenient access to high-quality printing, professional signage, and efficient shipping services, making it a trusted destination for diverse customer needs. As a prominent player in the retail and business services sector, FedEx Office emphasizes innovation, quality management, and a customer-centric approach that strives to deliver market-leading experiences. The company is dedicated to fostering an inclusive work environment where employees are empowered to develop their skills and contribute meaningfully to organizational success. Additionally, FedEx Office prioritizes operational excellence by applying quality science and encouraging continuous improvement across all aspects of its services. The Store Consultant role at FedEx Office is a vital position within the retail store environment. This full-time employment opportunity centers on consistently delivering a positive and consultative customer experience. The role requires team members to possess a broad knowledge of the Store's product lines and services, which include printing, signs and graphics, and shipping. The Store Consultant is the frontline representative who interacts directly with customers, taking complex orders, suggesting alternative solutions, and ensuring that all customer needs are met with expertise and professionalism. Key responsibilities involve coordinating store activities and managing the production queue to ensure smooth operations. The Store Consultant is also responsible for handling various equipment related to printing and shipping, maintaining stock levels, and supporting the store's retail supply needs. Physical demands such as lifting up to 55 pounds and standing for entire shifts are standard in this role, emphasizing the need for both endurance and agility. Beyond customer service, the Store Consultant plays an integral role in financial operations, handling transactions at the Point of Sale (POS) system, managing cash, and assisting with daily sales reports and bank deposits. They ensure confidentiality of customer data and proper handling of sensitive documents and packages, adhering to FedEx Office's safety, legal, and security policies. The role calls for excellent communication skills and the ability to work independently with minimal supervision in a fast-paced environment. Teamwork is also essential, as consultants support other team members and assist with training. FedEx Office values individuals who demonstrate quality-driven management principles, actively suggesting process improvements and supporting quality initiatives to enhance company profitability and reduce waste. This position offers an excellent opportunity for individuals passionate about delivering outstanding customer experiences, learning specialized printing and shipping knowledge, and growing within a respected retail business. FedEx Office champions diversity and inclusion, offering equal employment opportunities to candidates of all backgrounds, including veterans and individuals with disabilities. Reasonable accommodations are provided upon request throughout the application and hiring process. The Store Consultant role with FedEx Office is ideal for candidates seeking a dynamic, service-focused career with a stable and reputable employer. It promises a rewarding environment where customer satisfaction and operational excellence converge, forming the cornerstone of everyday work. Compensation details are competitive, reflecting the company’s commitment to attracting dedicated and skilled professionals. This full-time position emphasizes both professional growth and the ability to contribute tangibly to FedEx Office’s mission of delivering unparalleled service quality.

• High school diploma or equivalent education
• 6+ months of specialized experience
• excellent verbal and written communication skills
• ability to stand during entire shift, excluding meal and rest periods
• ability to move and lift 55 pounds
• ability on a consistent basis to bend/twist at the waist and knees
• ability on a consistent basis to communicate effectively with customers, vendors, and other team members
• ability on a consistent basis to perform work activities requiring cooperation and instruction
• ability on a consistent basis to function in a fast-paced environment, under substantial pressure
• ability on a consistent basis to maintain attention and concentration for extended periods of time
• ability on a consistent basis to work with minimal supervision
• ability on a consistent basis to report regularly to work and maintain established business hours in order to support the FedEx Office business
• regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position