United Airlines is Immediate Start a Airline in Gulfport,MS,USA

The On Call Banquet Captain position is a vital role within a dynamic hospitality environment, typically found in upscale hotels and restaurants. This role serves as the backbone for the execution of events and banquets, ensuring that every detail meets or exceeds customer expectations. The employer is dedicated to delivering exceptional service and memorable experiences for clients ranging from corporate events to social gatherings and private celebrations. These venues are known for their commitment to excellence, blending elegant atmospheres with professional service teams to create unforgettable moments for all attendees. In this role, the On Call Banquet Captain is responsible for managing the setup, execution, and breakdown of all events and banquets. Working closely with the Director of Sales and Catering Department, the Banquet Captain plays a crucial role in planning and coordinating events according to customer requests and the official banquet event order. The job involves supervising event staff, scheduling shifts, conducting interviews, hiring, training, and regularly appraising employee performance. This leadership position requires strong interpersonal skills to foster positive relationships with clients, vendors, and the community, ensuring smooth communication and unparalleled customer satisfaction. The On Call Banquet Captain must ensure that all event preparations and setups conform strictly to the banquet event orders concocted in collaboration with the Director of Sales and Catering. Their oversight during events is critical to resolving issues as they arise and guaranteeing that every aspect of the event – from decorations, seating arrangements, service delivery, to breakdown – matches what was promised to the customer. The role also involves working in conjunction with the General Manager to train and coordinate backup staff to maintain a seamless workflow during busy periods. Customer service excellence sits at the heart of the Banquet Captain’s responsibilities. They oversee that all banquet staff deliver top-tier service, handling escalated guest concerns professionally and swiftly. The ability to represent and promote the hotel positively is essential, as is the capacity to provide guests with assistance and ensure their comfort throughout the event. Beyond event days, this individual is also charged with providing in-service training to banquet teams, enforcing company policies, and submitting detailed written reports to the General Manager as required. This role demands more than operational skills; it calls for leadership, problem-solving acumen, and the ability to juggle multiple priorities under pressure. The physicality of the job cannot be overlooked, as it requires the ability to stand or sit for extended periods, bend, stoop, and handle lifting up to 50 pounds. Flexibility in scheduling and the potential use of a personal vehicle for occasional travel are also prerequisites. Prior supervisory experience is preferred, reflecting the leadership nature of this position. Overall, the On Call Banquet Captain is a pivotal figure in delivering flawless event experiences that enhance the venue's reputation and customer loyalty. With a focus on meticulous coordination, excellent team management, and superior guest engagement, this role is ideally suited for hospitality professionals passionate about event management and customer service excellence.

• Must be able to sit, stand, bend, and stoop
• Ability to sit and stand for an extended period of time
• Able to push, pull, and lift up to 50 pounds
• Must have excellent communication and organizational skills
• Must be able to work a flexible schedule
• Ability to travel and use a personal vehicle may be required
• Must be able to perform essential job functions with or without reasonable accommodation