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Yale University, located in New Haven, Connecticut, is a prestigious Ivy League institution known for its commitment to excellence in education, research, and community engagement. With a rich history of fostering innovation and inclusion, Yale supports a diverse workforce dedicated to improving society and creating a welcoming environment for students, faculty, staff, alumni, and visitors alike. As part of this mission, Yale actively encourages local candidates through programs such as the New Haven Hiring Initiative, as well as attracting talent from a broad range of backgrounds to contribute to its dynamic community. Working at Yale means being part of a tradition of intellectual rigor and social responsibility, all within a vibrant and historic campus setting. The role of Managing Director of Residential Dining is a key leadership position within Yale Hospitality. Reporting directly to the Senior Director of Residential Dining, the Managing Director oversees multiple dining operations, supported by specialized teams including an Area Executive Chef and Area Service Leader. The primary objective of this role is to ensure operational excellence across all assigned dining services, focusing on high standards of food quality, safety, financial oversight, and exceptional customer service. With a salary range from $92,000 to $146,750 annually, this full-time position offers the opportunity to lead and inspire diverse teams while contributing to Yale’s mission of creating memorable, nourishing dining experiences that promote community and connection. This position demands strong leadership capabilities to cultivate a collaborative and inclusive culture among managers and frontline employees, encouraging professional development and engagement. The Managing Director works closely with key stakeholders such as Head of Colleges, Deans, and other university personnel to align dining operations with broader college objectives. The role involves strategic oversight of daily operations, ensuring compliance with safety standards, sanitation, and hygiene policies, as well as managing budgets and financial goals related to food and labor costs. Additionally, the role directs special events, new projects, and emergency responses, integrating sustainability and innovation within the food service programs. Communication is integral to the Managing Director’s success, as the position requires working collaboratively across a range of constituencies. Developing and implementing marketing and communication strategies is critical in enhancing customer satisfaction and promoting the dining experience. Analytical skills are employed for continuous improvement strategies through data analysis and cost management. Overall, this position is not only operational but also transformational, supporting Yale’s commitment to quality, community-building, and sustainability within its residential dining services.

• Bachelor's degree in food services management or related field
• Ten years of directly related experience or equivalent education and experience
• Formal culinary training or equivalent culinary experience
• Well-developed organizational skills
• Ability to manage and prioritize multiple projects simultaneously
• Strong oral and written communication skills
• Supervisory, conceptual and analytical skills
• Demonstrated ability in financial review of profit and loss statements
• Strong financial knowledge in food costs, labor costs and productivity
• Experience with food service management systems or similar recipe development/menu management systems
• Proficiency with database management, Microsoft Office, internet and email
• Knowledge of food service quality and safety, sustainability standards and applied nutrition
• Excellent interpersonal skills
• Ability to work independently and as part of a team