Ticket Office Assistant (part-time) - Montgomery, AL

Alabama State University (ASU), located in Montgomery, Alabama, is a distinguished public university known for its commitment to academic excellence, community engagement, and fostering diverse talents. ASU offers a wide range of programs and services that support student success and development, while maintaining a robust infrastructure to facilitate university operations, events, and athletics. Within this dynamic academic environment, the university operates various departments dedicated to enhancing campus life, including the Office of Operations and Event Management, a key division responsible for organizing, coordinating, and executing campus events and ticketing services. The Ticket Office Assistant position at Alabama State University's Operations and Event Management Department plays a vital role in supporting the university’s event and ticketing operations. This part-time staff role offers an hourly wage of $20.00 and is based in Montgomery, AL. It is designed for individuals who thrive in fast-paced, customer-focused environments and are passionate about providing exceptional service to patrons attending university-sponsored events, athletic contests, and special programs. Candidates selected for this role will be key contributors to the smooth functioning of ticket sales, event preparations, and customer service duties related to campus events. As a Ticket Office Assistant, you will greet and assist customers professionally in-person, over the phone, and via email, processing ticket sales, exchanges, and refunds through the university’s ticketing system. This role requires managing group sales, preparing will-call tickets, and supporting season ticket packages. On event days, the Ticket Office Assistant will be integral in operations such as ticket scanning, guest services, troubleshooting, and collaborating with ushers and security personnel to ensure a positive event experience for attendees. In addition to customer service tasks, the assistant will carry out administrative duties by maintaining accurate records, files, and customer databases. Support will also be provided to the Operations and Events Management team through coordination of logistics for university events. This position demands excellent organizational skills, the ability to multi-task efficiently, and adaptability to work evenings, weekends, holidays, and during major university events and athletic games. Previous experience in customer service, sales, or event operations is highly desirable but not mandatory if the candidate shows strong communication and interpersonal skills. Alabama State University upholds a strong policy of equal employment opportunity and diversity, welcoming applicants from varied backgrounds while committing to providing reasonable accommodation to qualified individuals with disabilities. The university also ensures compliance with federal laws regarding employment eligibility and background checks. This role, while part-time, is essential in maintaining the vibrancy and effectiveness of ASU’s event management and ticketing services, offering candidates a unique opportunity to be part of a vibrant university community and gain valuable experience in event management and customer service.

• High school diploma or GED
• Excellent communication skills
• Strong organizational skills
• Interpersonal skills
• Ability to multi-task in a fast-paced environment
• Flexible schedule to work evenings, weekends, holidays, and during major university events and athletic games
• Previous experience in customer service, sales, or event operations strongly preferred