The Brown Palace Hotel & Spa seeks Complex Sales Manager-Quick Hire!

Highgate Hotels is a leading real estate investment and hospitality management company known for its innovative approach and significant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. The company also boasts a growing international footprint across Europe, Latin America, and the Caribbean. With a robust portfolio of properties valued at over $20 billion and generating more than $5 billion in annual revenues, Highgate Hotels stands out as a trusted and influential player in the hospitality industry. The company’s success is driven by its expertise in guiding hospitality properties through all phases of the investment cycle, from planning and development to recapitalization and disposition. In addition, Highgate’s ability to create bespoke hotel brands and leverage proprietary revenue management tools sets it apart, allowing the team to anticipate market dynamics and maximize asset value effectively. The Complex Sales Manager role at Highgate Hotels is a critical position that demands a strategic, proactive approach to managing sales efforts and relationships within assigned market segments. The position focuses on developing and maintaining a comprehensive understanding of all hotel operations, including food and beverage, guest services, and reservations, to build effective sales strategies that optimize revenue and occupancy rates. Reporting to the Director of Sales, the Complex Sales Manager takes responsibility for prospecting new business, closing deals, and sustaining ongoing relationships with key accounts. The role requires active participation in daily business reviews, adherence to company sales policies, and leadership in maintaining an efficient sales operation within budget constraints. This full-time position offers a competitive yearly salary of $65,000. Highgate provides additional benefits, including travel discounts at its hotels, flexible medical coverage options with three pricing tiers, dental and vision insurance, and access to a 401(k) retirement program available to both full-time and qualifying part-time employees. The Complex Sales Manager is expected to participate in management on duty (M.O.D.) coverage and occasional weekend office hours, contributing to the broader success of the hotel's sales operations through networking, entertaining potential clients, and ensuring seamless communication within the sales team. The ideal candidate will be skilled at multitasking, handling complex information, and maintaining high standards of professionalism and customer service. This role presents an excellent opportunity to join a prestigious hospitality company with expansive growth prospects and a supportive work environment dedicated to employee development and operational excellence.

• High school diploma or equivalent
• experience in hotel or related field preferred
• skilled in Windows and company-approved spreadsheets and word processing
• able to work long hours
• able to exert up to 20 pounds of force occasionally
• effective verbal and written communication skills
• ability to multitask and prioritize
• attentive, friendly, courteous and service-oriented manner
• attend all required meetings and trainings
• participate in M.O.D. coverage as required
• maintain regular attendance as per scheduling needs
• maintain personal appearance standards including wearing nametag
• comply with hotel standards and regulations
• effective problem identification and resolution skills
• ability to maintain confidentiality
• able to work under pressure and meet deadlines