Supervisor, Reservations - Quick Hire!

Classic Vacations is the number one luxury vacation wholesaler for Travel Advisors, known for delivering exceptional vacation experiences that are seamless, luxurious, and memorable. With over 45 years of experience in the industry, Classic Vacations holds a prestigious reputation as a trusted partner to travel professionals worldwide. The company specializes in providing world-class accommodations, unparalleled service, and exclusive privileges in premier destinations, ensuring each journey crafted exceeds client expectations. Operating within the hospitality and luxury travel sector, Classic Vacations combines passion, innovation, and a client-centric approach to redefining luxury travel experiences. The role of Supervisor, Reservations, based within the remote call center environment in the USA, is a key leadership position that directly contributes to sustaining the company’s high standards and reputation. Reporting to the Director of Reservations, this full-time position requires a leader passionate about coaching, motivating, and developing a team of Travel Sales Specialists who deliver outstanding service to travelers and Travel Advisors globally. The Supervisor will be responsible for driving sales excellence, overseeing team performance, and ensuring that each customer interaction reflects Classic Vacations’ signature commitment to quality and care. This position is pivotal in maintaining a positive and collaborative work environment that fosters employee engagement and accountability. It involves partnering with training teams to implement effective skill-building programs, monitoring key performance indicators, conducting performance reviews, and managing escalation processes when necessary. The Supervisor also plays a crucial role in building and nurturing strong relationships with Travel Advisors, solving complex customer issues in coordination with multiple internal departments, and using daily and monthly performance data to drive continuous improvements. Additionally, the role includes overseeing management of departmental communications, prioritizing workload, and ensuring timely and professional responses to maintain operational excellence. With a strong emphasis on collaboration, the Supervisor will liaise with outside sales, business development, product, operations, and customer service teams to ensure alignment, feedback sharing, and process optimization across the organization. Classic Vacations offers employee benefits such as medical, dental, and vision insurance, a 401(k) plan with a company match, life insurance, disability coverage, paid holidays, generous paid time off, exclusive travel perks, and industry discounts. They promote a culture of work-life balance, continuous learning, and professional growth, inviting candidates who have a passion for travel, leadership, and customer service to join their team and lead with purpose. This role represents an excellent opportunity for a results-oriented, inspiring leader who thrives in fast-paced, service-driven environments and is eager to make a meaningful impact in luxury travel.

• Bachelor’s degree in business administration, hospitality management, or a related field preferred
• minimum of 3 years in a supervisory or leadership role within reservations, contact center, or hospitality operations
• proven experience leading high-performing teams in sales and customer service environments
• ability to achieve or exceed performance, quality, and customer satisfaction goals
• proficiency in sales strategies, performance management, and customer service best practices
• strong analytical and reporting skills
• excellent communication and interpersonal skills
• advanced computer proficiency in Microsoft Office Suite
• experience with Plex or similar reservation/CRM systems preferred
• knowledge of Smartsheet is a plus