St. George,UT,USA:Guest Services Associate-Quick Hire!

The hiring establishment is a well-regarded company operating within the resort and hotel industry, focused on providing exceptional guest services and ensuring memorable experiences for all guests. This establishment is dedicated to maintaining high standards of hospitality, catering to a diverse clientele who expect courteous, professional, and efficient service throughout their stay. With a commitment to quality and guest satisfaction, the company emphasizes a smooth and welcoming environment that promotes customer loyalty and positive reviews. This role plays an essential part in upholding the establishment's reputation and delivering seamless front office operations. The position available is for a Guest Services Associate - Front Office, classified as a Non-Exempt role, reporting directly to the Front Desk Manager. The Guest Services Associate acts as the first point of contact for guests and plays a vital role in managing all stages of their visit. Responsibilities include welcoming guests, efficiently processing check-ins and check-outs, and handling guest inquiries with professionalism and courtesy. This role requires an individual with excellent customer service skills, attention to detail, and the ability to perform effectively under pressure. In this role, the associate is tasked with managing a variety of front desk duties including answering and transferring calls, providing information about local attractions, managing guest requests, processing payments, and coordinating with other departments to ensure guest satisfaction. The position demands a flexible schedule with the ability to work evenings, holidays, and weekends to accommodate the needs of the business. Candidates with experience in the resort or hotel industry, especially those familiar with timeshare operations, will find this role particularly suited to their skills. The environment requires someone capable of multitasking, balancing cash drawers, performing nightly audits, managing reservations, and handling communication with guests and property owners. The position also involves inventory management responsibilities such as ordering office supplies and managing rental confirmations. As a guest-facing role, excellent communication skills, both verbal and written, are essential along with the ability to listen actively and solve problems efficiently. Bilingual skills are considered an advantage. This position offers an opportunity to contribute to a customer-centric organization that values professionalism, responsibility, and teamwork, while fostering a welcoming atmosphere for both guests and staff.

• High school diploma or GED
• Experience or comparable knowledge in resort/hotel industry
• Basic computer skills
• Excellent customer service skills
• Ability to work under pressure
• Excellent verbal and written communication skills
• Flexible schedule with availability to work evenings, holidays, and weekends
• Ability to work with minimal supervision