Sr Logistics Concierge (Manheim) - Apply Now!

Cox Communications is a leading American company specializing in broadband communications and entertainment services. Recognized for its innovative approach and commitment to customer satisfaction, Cox has established itself as a prominent provider in the telecommunications industry. The company offers residential and commercial services that encompass high-speed internet, digital cable television, telephone, smart home automation, and business networking solutions. With a focus on cutting-edge technology and a mission to connect people to what's important in their lives, Cox Communications has built a strong reputation for exceptional service and community involvement. The Senior Logistics Concierge role at Cox Communications is a pivotal position dedicated to enhancing client satisfaction through expert task ownership and precise problem resolution within a dynamic call center environment. This hybrid role requires the selected candidate to live within 50 miles of the Phoenix, AZ office located at 4615 E. Elwood St., Suite 300, and to be available to work on-site as needed. The primary responsibility is to manage a high volume of client-related tasks by utilizing various company resources to accurately identify client needs, communicate clearly, research concerns, and provide effective resolutions promptly. In this role, the Senior Logistics Concierge acts as a client advocate, ensuring that every interaction is handled with professionalism and a focus on client satisfaction. The candidate will become proficient in multiple platforms, tools, and knowledge bases used by the organization to maintain client records and document interactions thoroughly. By managing tasks efficiently and maintaining up-to-date documentation, the Concierge ensures continuity of service and accuracy in client profiles. The position demands strong communication skills to explain the use of client-facing tools effectively and requires collaboration across different organizational units to resolve client requests successfully. Compensation for this position is competitive, with an hourly base pay rate ranging from $21.49 to $32.26, dependent on factors such as geographical location, experience, and skillset. Additionally, the role may include eligibility for commission or an incentive program, providing opportunities for performance-based earnings. Benefits offered to employees include a minimum of sixteen hours of paid time off monthly, seven paid holidays annually, and additional leave options such as bereavement, jury duty, voting time, volunteer time, military leave, and parental leave. Candidates must be authorized to work in the United States without the need for current or future sponsorship. This role is essential for maintaining Cox Communications' commitment to delivering best-in-class client service and advocacy. Individuals who thrive in fast-paced environments, possess excellent problem-solving abilities, and are passionate about enhancing the client experience will find this role both challenging and rewarding. The Senior Logistics Concierge not only resolves issues but also builds sustainable relationships with clients by anticipating needs and providing tailored solutions that meet or exceed performance metrics. This professional development opportunity also offers exposure to a comprehensive suite of client service tools and cross-departmental collaboration, making it an ideal position for those seeking to advance their careers in logistics and client service within the telecommunications industry.

• High school diploma/GED and 5 years' experience in a related field or any level degree/certification beyond a high school diploma/GED in a related discipline and 3 years' experience or 7 years' experience in a related field
• Experience with managing customer/client escalations in a customer service environment
• Working knowledge and proficiency with Microsoft Office applications