Sr Logistics Concierge (Manheim) - Apply Now!

Cox Communications is a renowned company operating in the telecommunications sector, providing a wide range of services including internet, television, and phone solutions to residential and business customers. Known for its commitment to customer service and innovative technology solutions, Cox Communications has established itself as a leader in the industry. With a strong focus on client satisfaction and operational excellence, the company supports a dynamic and inclusive work environment that values teamwork, integrity, and continuous learning. Employing thousands of professionals across various locations, Cox offers comprehensive employment opportunities ranging from entry-level to senior leadership roles. The company is dedicated to fostering growth and development within its workforce, promoting diversity, equity, and inclusion at all levels of the organization. As a hybrid work environment, Cox encourages flexibility and collaboration among its staff to ensure high performance and employee well-being. The Senior Logistics Concierge position at Cox Communications is an essential role within the customer service and operations teams. This role serves as the primary client advocate in a fast-paced call center environment, with a clear focus on owning tasks and ensuring accurate and timely resolutions to client concerns. As a Senior Logistics Concierge, you will handle a high volume of client interactions requiring the adept use of various resources and systems to accurately identify client needs, clarify unclear information, research issues thoroughly, and ultimately provide effective solutions. Client satisfaction remains at the forefront of every decision and interaction, emphasizing ownership and responsibility in maintaining excellent client relationships. This position is hybrid, requiring that selected candidates reside within 50 miles of the Phoenix, AZ office location. Flexibility to come into the office as needed is mandatory. The role demands proficiency in multiple platforms, systems, and tools used for managing client records, transactions, and data. Additionally, maintaining precise documentation of client conversations to ensure seamless handoff and updated client profiles is critical. You will be tasked with managing multiple client requests efficiently while consistently striving to exceed key performance indicators. Collaboration across departments is a vital component to resolve client issues effectively. The role also involves educating clients on how to navigate and utilize client-facing tools, contributing significantly to client empowerment and satisfaction. This opportunity offers an hourly wage ranging from USD 21.49 to 32.26 with eligibility for commission and incentive programs. The position stands as a rewarding opportunity for professionals seeking to advance in logistics and client advocacy within a dynamic and supportive corporate structure.

• High school diploma/GED and 5 years experience in a related field
• Experience with managing customer/client escalations in a customer service environment
• Working knowledge and proficiency with Microsoft Office applications