Sr Logistics Concierge (Manheim) - Apply Now!

Cox Communications is a prominent telecommunications and media company committed to delivering exceptional service and innovative solutions to its customers. As a leader in the industry, Cox provides a diverse range of services including high-speed internet, digital cable television, and telephone services. The company is dedicated to customer satisfaction and operational excellence, fostering a work environment that encourages growth, collaboration, and community involvement. With a strong presence throughout the United States, Cox Communications continues to expand its infrastructure and service capabilities, ensuring clients receive dependable and cutting-edge communication solutions. The role of Senior Logistics Concierge at Cox Communications is pivotal to maintaining elevated client satisfaction and seamless operational flow within a call center setting. This hybrid position is based in Phoenix, AZ, requiring the selected candidate to live within 50 miles of the office location at 4615 E. Elwood St., Suite 300. The Senior Logistics Concierge serves as a key client advocate, taking full responsibility for task ownership and problem resolution while managing a substantial volume of requests daily. This role demands exceptional communication skills, meticulous attention to detail, and the ability to leverage multiple resources to efficiently address client needs and concerns. The candidate will become proficient in various systems and platforms utilized by the company to maintain accurate client records and ensure continuity of service. The successful candidate will excel in multitasking, meeting key performance indicators, and delivering top-tier client service and advocacy. Collaborating with different departments to resolve client issues is also a critical aspect of the role, as is educating clients on how to use client-facing tools effectively. Cox Communications offers an hourly pay rate ranging from $21.49 to $32.26, with potential additional commission and incentive earnings. The company’s commitment to employee well-being is evident through comprehensive benefits, including paid time off, paid holidays, and various leave options. This role is ideal for individuals with experience in customer service escalation management who are organized, resourceful, and driven to enhance client satisfaction through diligent task management and effective communication.

• High school diploma/GED
• 5 years' experience in a related field or equivalent combination
• Experience with managing customer/client escalations in a customer service environment
• Working knowledge and proficiency with Microsoft Office applications
• Ability to reside within 50 miles of Phoenix, AZ office
• Authorization to work in the United States without sponsorship