Spa Director - $98000 to $129000 per YEAR

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences through its diverse portfolio of brands. Among these distinguished brands is W Hotels, known for its innovative approach to luxury, blending vibrant culture with contemporary design to create an unforgettable atmosphere for guests. The W Philadelphia hotel, located at 1439 Chestnut Street in Philadelphia, Pennsylvania, embodies this spirit by offering a dynamic and inviting environment for both guests and employees. This full-time opportunity is situated within the W Philadelphia Hotel's Spa Department, an essential part of the hotel's comprehensive wellness and leisure offerings. The position is a management role focused on overseeing spa operations, ensuring the highest standards of service, and driving business success. The salary range for this position is $98,000 to $129,000 annually, complemented by eligibility for bonuses and an extensive benefits package. The Spa Manager role at W Philadelphia is a pivotal leadership position responsible for managing and supervising all facets of the spa’s operations. This includes the coordination and oversight of various services offered at the spa such as salon, skin care, fitness and wellness programs, massage treatments, and the general customer service components like reservations, reception, and locker room management. As a department head, the Spa Manager collaborates closely with both management teams and hourly staff members to ensure seamless day-to-day operations. A key part of the role is to enhance guest and employee satisfaction by maintaining a positive, welcoming environment that aligns with W Hotels’ service philosophy of "Whatever/Whenever," which focuses on delivering personalized and innovative guest experiences. In addition to operational responsibilities, the Spa Manager is entrusted with financial oversight including managing budgets, reviewing operating statements, and striving to meet or exceed revenue goals. This role requires strategic planning in spa sales and marketing, such as developing targeted promotions, coordinating group services, and implementing co-marketing efforts. The manager is also charged with product selection, inventory control, and vendor relationships to keep the spa competitive and financially successful. Human resources and team leadership are critical components of the Spa Manager’s duties. This includes hiring and training staff, conducting performance appraisals, fostering open communication, and creating a collaborative team culture that motivates and recognizes employee contributions. The role requires analyzing guest satisfaction feedback and implementing continuous improvement strategies to elevate service delivery. The manager also ensures compliance with company policies and standards related to health, safety, and operational excellence. Marriott International supports its associates with a comprehensive benefits package, including health care coverage, a 401(k) plan with company match, paid time off, life and disability insurance, and unique perks like travel discounts and tuition assistance. The company prides itself on inclusivity and equal opportunity, fostering a diverse workplace where every employee can belong and thrive. Joining the Spa Department leadership team at W Philadelphia offers a chance to be part of a renowned global hospitality organization while making a meaningful impact on guest experiences and team development.

• 2-year degree from an accredited university in business administration, hotel and restaurant management or related major
• 4 years experience in spa, guest services, front desk, sales and marketing or related area
• or 4-year bachelor’s degree in business administration, hotel and restaurant management or related major
• 2 years experience in spa, guest services, front desk, sales and marketing or related area
• Strong leadership skills
• Excellent communication skills
• Ability to manage budgets and financial reports