Spa Concierge - The Charleston Place - Apply Now!

The hiring company operates a prestigious Spa and Health Club facility renowned for its exceptional client service and comprehensive wellness offerings. This establishment is part of a high-end hotel or resort environment, providing guests with luxurious spa experiences and health club amenities designed to promote relaxation, rejuvenation, and overall well-being. The company prides itself on delivering personalized service to each guest, ensuring that every interaction at the spa reception contributes to an outstanding client journey. The spa caters not only to hotel guests but also to local visitors seeking world-class treatments and wellness programs, solidifying its position as a leading destination for health and relaxation. As a Spa Concierge / Receptionist, you will be the initial point of contact for guests entering the facility, responsible for creating a welcoming and professional environment. This role involves managing all front desk operations, including booking and rebooking spa treatments, conducting guided tours of the spa and health club, and providing thorough explanations of the amenities and services available. Additionally, you will play a key role in retail sales, actively promoting and selling spa products to meet monthly sales targets set by the Spa Director. Your ability to communicate clearly and warmly with guests, both in person and on the phone, will directly impact client satisfaction and retention. The position requires meticulous attention to detail, as you will be handling appointment confirmations, operating the Spa POS system, and ensuring the cleanliness and organization of the reception and retail areas. You will also be entrusted with maintaining confidentiality and security of guest information and hotel details. Physical demands of the job include the ability to lift and move equipment and supplies, as well as the stamina to stand for extended periods during busy times. Adaptability is important, as the role may require working flexible shifts, including weekends and holidays. This full-time role is well suited for individuals with strong interpersonal skills, a friendly demeanor, and a commitment to excellence in customer service. Previous experience in hospitality, spa operations, or a related customer-facing environment is advantageous. High school diploma or equivalent education is required. The employer embraces diversity and is an equal opportunity employer, fostering an inclusive workplace where all employees can thrive. Comprehensive training and opportunities for professional growth within the hospitality and wellness industry are also provided. In summary, the Spa Concierge / Receptionist serves as the face of the spa and health club, playing a pivotal role in creating memorable guest experiences through efficient front desk management, personalized client interaction, and proactive product selling. If you enjoy working in a dynamic, client-focused environment and have the skills to handle multifaceted responsibilities with poise and professionalism, this position offers a rewarding career path within a distinguished spa setting.

• High school diploma or equivalent
• Ability to communicate in English both in writing and verbally with hotel guests, suppliers, and colleagues
• Ability to provide friendly, efficient, and courteous service to guests
• Ability to access, input, and retrieve information on the computer system
• Knowledge of hotel property and operating hours of each guest service area
• Availability to work flexible shifts, weekends, and holidays
• Must be able to lift equipment, supplies, etc., of at least 30 pounds
• Able to push/pull equipment, supplies, etc., of at least 75 pounds
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure
• Able to stand for extended periods during peak hotel hours or events
• Clear vision is important for reading reports, analyzing data, and overseeing concierge activities
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders