Spa Concierge - Apply Now!

The Lodge at Woodloch is a premier wellness retreat renowned for its dedication to personal awakening and holistic health. Located in a beautiful lakeside setting, this award-winning resort has consistently been recognized as one of the Top 10 Wellness Resorts in the World. As part of the esteemed Woodloch family of resorts, The Lodge at Woodloch embraces a strong culture known as the "Woodloch Way," which represents their unwavering commitment to exceptional hospitality, employee well-being, and guest satisfaction. This supportive environment encourages creativity, hard work, and open communication among all team members, fostering a familial atmosphere where every employee's voice is valued and heard. The Lodge at Woodloch offers a dynamic work culture that celebrates teamwork and cooperation, with numerous opportunities for career development and advancement. Employees enjoy various appreciation events, holiday parties, and access to numerous wellness and recreational amenities. The resort prides itself on maintaining a respectful, reliable, and customer-focused workforce dedicated to providing a transformative experience for each guest. The facility features state-of-the-art spa treatments, wellness programs, and recreational activities designed to relieve stress and inspire personal growth for their clientele. The role of Spa Front Desk Associate at The Lodge at Woodloch is critical to the seamless operation of the spa. This position requires an individual who is detail-oriented, efficient, and productive in a fast-paced environment. Spa Front Desk Associates utilize spa computer systems proficiently to manage scheduling while actively promoting the spa’s diverse services and treatment offerings to both internal and external guests. Strong communication skills, including listening and customer interaction, are essential to providing an outstanding guest experience. The position demands a friendly, high-energy attitude coupled with a sense of honesty, integrity, reliability, and a genuine passion for customer service. This role typically requires availability during weekends, evenings, and holidays, reflecting the spa's operational hours. Upon successful completion of the training period, there may be an option for a four-day work week, allowing for a better work-life balance. In this role, you will be greeting guests warmly, managing appointment bookings and changes accurately, maintaining the spa desk bank, handling guest inquiries with professionalism and courtesy, and ensuring the workspace is clean, safe, and well-organized. You will also be expected to contribute positively to the work culture by maintaining a can-do attitude and participating actively in staff meetings and training sessions. Furthermore, as a vital team member, you will communicate effectively with management regarding any concerns or issues related to guests or staff to ensure continuous service excellence. The Lodge at Woodloch supports its employees with a comprehensive benefits package that includes medical, dental, and vision insurance available to full-time, part-time, and seasonal employees. Full-time employees also receive company-paid life insurance, short-term disability plans, pet insurance, and participation in a 401k plan with employer matching. Additional financial benefits include a 529 College Savings Plan and flexible spending accounts for dependent care. Employees are encouraged to enjoy a generous paid time off package, including paid sick leave and FMLA, and complimentary birthday dollars as an appreciation gesture. The resort also offers an employee crisis fund, benevolent fund, free use of many facilities, discounts at local sports complexes and golf courses, wellness program access, and numerous local retail discounts. This comprehensive approach ensures that every team member feels supported both personally and professionally, making The Lodge at Woodloch an exceptional workplace in the wellness hospitality industry.

• High school diploma or equivalent
• availability to work weekends, evenings and holidays
• ability to use spa computer systems efficiently
• excellent communication skills
• friendly and professional demeanor
• ability to maintain a clean and organized work environment
• strong customer service orientation
• ability to handle guest inquiries and complaints calmly and effectively
• reliability and punctuality
• ability to follow standard operating procedures
• capacity to work independently when needed