Spa - Concierge - Apply Now!

Bernardus Lodge & Spa is a luxury resort and spa located in the scenic Carmel Valley, California. Renowned for its serene environment, exceptional service, and commitment to guest satisfaction, Bernardus Lodge offers an exquisite blend of relaxation, rejuvenation, and refined hospitality. The resort features luxury guest accommodations, a full-service spa, fine dining options, and extensive recreational facilities. It caters to a discerning clientele seeking a peaceful retreat combined with top-tier amenities. Bernardus Lodge & Spa prides itself on creating memorable guest experiences by fostering a warm, welcoming atmosphere and maintaining high standards of service and care throughout its operations. The Spa Concierge role at Bernardus Lodge & Spa is pivotal to ensuring an exceptional spa experience for each guest. This position involves a variety of responsibilities aimed at providing seamless guest service and operational support within the spa. The Spa Concierge serves as the first point of contact for guests visiting the spa, managing all guest interactions with professionalism and attentiveness. This includes handling incoming calls and emails, booking spa reservations, processing payments, and assisting with retail sales. Attention to detail and strong communication skills are essential as the role involves confirming service provider schedules, assisting with guest recovery, and maintaining accurate records of daily spa activities through a shift recap. The Spa Concierge also plays a supportive role in opening and closing the spa, maintaining the spa's appearance, and upholding safety protocols and service standards. This full-time role requires a highly organized individual who can multitask efficiently, communicating effectively with both guests and team members to ensure a delightful spa experience. The position demands adaptability, courteous interaction, and a commitment to exceeding guest expectations through personalized service. Candidates who are passionate about hospitality and have prior experience in a resort, hotel, salon, or spa environment will find this role particularly rewarding. Bernardus Lodge & Spa values team members who are proactive, detail-oriented, and dedicated to contributing positively to the spa's smooth operation and the overall guest satisfaction. The Spa Concierge position is an integral part of maintaining Bernardus Lodge’s reputation as a premier destination for relaxation and luxury wellness services.

• High school diploma or equal to a GED
• Two years' experience in related field
• Must be able to lift 25 lbs
• Must be able to stand and walk for long periods of time
• Must speak and communicate in English
• Must be able to clearly communicate with guests, management and coworkers
• Must meet legal age requirements for the position
• Must provide valid document(s) to work in the US