Southwest Airport Jobs in Waco,TX,USA | Hiring

Hotel Ambassadors play a crucial role as the first point of contact for guests at our resort, embodying the spirit of hospitality and professionalism that defines our establishment. Our resort is a premier destination that offers a variety of accommodations and amenities designed to provide an exceptional guest experience. As a hospitality-focused company, we pride ourselves on creating a welcoming and enjoyable atmosphere where every guest feels valued and taken care of from the moment they arrive. This role is ideal for individuals who are outgoing, friendly, and passionate about delivering top-notch customer service. Hotel Ambassadors are responsible for greeting guests, checking them into their accommodations, communicating resort policies clearly, and assisting with payments and room assignments. They act as knowledgeable guides to the resort’s features and services, ensuring guests have all the information they need to enjoy their stay fully. Ambassadors are expected to go beyond basic expectations, consistently seeking ways to enhance guest experiences and solve any issues that may arise promptly and professionally. As the face of the resort, Ambassadors must maintain a professional and positive demeanor at all times. They work closely with other departments, including housekeeping and the front desk management team, to ensure smooth operations and guest satisfaction. Duties also include maintaining cleanliness and organization in the work area and supporting daily opening and closing procedures. Ambassadors take pride in their role, demonstrating ownership in their performance and contributing to a collaborative team environment. Ideal candidates should be comfortable using computer systems to check guests in, verify liability waivers, and manage ticket sales. Excellent communication skills are essential, both in-person and over the phone, to effectively assist guests with inquiries and direct them to onsite amenities. This full-time position offers the opportunity to work in a dynamic and supportive environment where dedication to hospitality is rewarded. Salary details can be discussed during the interview process, reflecting the candidate's experience and qualifications.

• Must be 16 years of age or older
• Be outgoing and friendly
• Speak professionally with guests in person or via phone
• Be knowledgeable about the property assets and policies
• Use computer software for guest check-in and ticket sales
• Be proactive and a good team member
• Go above and beyond to meet guest expectations
• Keep the work area clean and tidy
• Perform opening and closing procedures
• Take ownership in job performance
• Maintain professional working relationships
• Collaborate with management and housekeeping