Signature Aviation is hiring a Guest Experience

Signature Aviation is a leading global network of private aviation terminals, operating more than 225 locations worldwide. As the largest private aviation terminal network, Signature Aviation delivers safe, convenient, and elevated experiences to its guests. The company prides itself on being a premier hospitality organization and has been recognized as a certified Great Place to Work. With a team of nearly 6,000 aviation experts and enthusiasts, the company is dedicated to delivering excellence in all aspects of private air travel and hospitality services. Signature Aviation fosters a culture of care, professionalism, and community involvement, supporting its employees through a variety of benefits, programs, and resources aimed at overall well-being and professional growth. The company is committed to giving back by focusing on elevating neighborhoods where it operates, empowering future aviation professionals, and supporting veterans. The role of a Guest Experience Specialist at Signature Aviation is highly visible and hospitality-driven, acting as the first and last impression for guests. This essential position requires employees to warmly welcome guests and crew members with professionalism, care, and a genuine dedication to providing exceptional moments that align with Signature Aviation’s standards. Whether greeting VIP travelers, assisting flight crews, or coordinating services behind the scenes, the Guest Experience Specialist must demonstrate grace under pressure and meticulous attention to detail to ensure every visit is smooth, comfortable, and memorable. This dynamic position involves a hands-on approach and necessitates flexibility to work varied schedules that include nights, weekends, and holidays. The work environment can involve both indoor and outdoor stations near active aircraft and ground service equipment, making physical agility and situational awareness important. Employees in this role must be able to provide thoughtful service consistently and thrive in a fast-paced setting while being an integral part of a high-end hospitality team. The responsibilities include greeting and escorting guests, collaborating efficiently with team members and external parties to ensure seamless service delivery, handling guest transactions and billing accurately, and providing various concierge services. The specialist must maintain a working knowledge of Signature’s facilities and services, monitor flight activities, coordinate logistics for arriving and departing flights, maintain cleanliness and stocking of amenities, promote and sell company products, and assist with luggage and transportation requests. Adhering to safety, security, and emergency response protocols is critical, as is maintaining accurate records and using company systems to enhance personalized guest service. Teamwork with the Airside Experience team and supporting airlines with passenger services when needed are also important components of the role. Signature Aviation offers an enriching work environment that encourages professional development, with opportunities for training and tuition reimbursement. The company supports its employees with health and financial benefits and promotes a collaborative culture that values diversity and inclusion. Joining Signature Aviation as a Guest Experience Specialist means becoming part of a respected industry leader dedicated to redefining private air travel through exceptional hospitality.

• High school diploma or GED
• Minimum 1 year of customer experience-related work preferred
• Valid driver’s license
• Minimum 18 years of age
• Ability to pass background and drug tests
• Must meet airport background check requirements
• Must be legally authorized to work
• Must follow management directions
• Preferred ability to drive standard and automatic vehicles