Shift Manager, Passenger Services - Quick Hire!

Envoy Air is a stable, secure, and rapidly growing airline that prides itself on delivering superior service and fostering career development for its employees. As a subsidiary of American Airlines, Envoy Air operates within the extensive American Airlines global network, granting its team members amazing employee flight privileges and a chance to be a part of a committed and dynamic workforce. The company is known for emphasizing employee training and development programs, ensuring a supportive environment that motivates and challenges employees to grow and reach their full potential in the aviation industry. Offering competitive salaries ranging from $75,000 to $86,000, Envoy Air maintains a comprehensive package of health and life benefits depending on location, making it an attractive employer for many seeking stability and opportunity in airline operations. The role of the Customer Service Shift Manager at Envoy Air is integral to maintaining the airline's high standard of customer satisfaction and operational efficiency. This position involves providing quality service, managing operational issues during peak or irregular periods, and actively engaging with both customers and employees to resolve problems and improve service. The Shift Manager is tasked with generating and implementing quality improvement initiatives through cross-functional teams and evaluating team performance by using corporate quality control measures such as feedback, data analysis, and customer interactions. This role also requires attention to profitability and cost control, necessitating budget monitoring, cost reduction efforts, and minimizing lost work time. In addition to operational responsibilities, the Customer Service Shift Manager ensures compliance with safety and government regulations throughout their shift. They investigate discrepancies, compile related data, and play a key role in coaching and counseling team members to maintain high service standards. Managing employee performance includes regular performance reviews and fostering a collaborative environment for teamwork and innovation. The Shift Manager is also responsible for coordinating schedules, hiring, training, and inventory management to ensure seamless and effective airport operations. Effective communication with other managers, peers, and teams across departments is essential, alongside enforcing company policies and providing necessary resources and training to meet operational goals. This is a challenging yet rewarding leadership position that demands excellent administrative, analytical, and interpersonal skills, with a preference for candidates experienced in airport operations and familiar with systems such as Sabre. The job encourages a self-motivated and punctual attitude, with readiness to work rotating shifts including nights, holidays, and weekends. Envoy Air seeks individuals age 18 or over with a high school diploma or GED, possessing a valid driver’s license and legal right to work in the United States. Proficiency in English, leadership abilities, and teamwork skills are also critical. Overall, this role offers a unique opportunity to contribute to a fast-growing airline, develop professionally, and make a meaningful impact within a customer-centered and safety-conscious operational environment.

• Minimum age of 18
• possess valid, unexpired and unsuspended state driver’s license
• willing and able to work rotating shifts including nights, holidays, weekends, and days off
• must be able to read, write, speak and understand English
• must demonstrate leadership, initiative and judgment
• position may require certification as a Ground Security Coordinator
• able to work with minimal supervision and be punctual