Sheraton Park Hotel at the Anaheim Resort - Front Desk Agent

Sheraton Park Hotel at the Anaheim Resort is a premier hotel located in the vibrant heart of Southern California, surrounded by the world-renowned Disneyland theme parks, as well as exceptional shopping, dining, and entertainment options. This hotel stands out as a Disneyland family hotel, designed to cater to families and business travelers alike. With a recent multi-million dollar renovation, the property boasts 490 refreshed guest rooms enhanced with modern comforts and tropical surroundings, creating an inviting and relaxing environment for all guests. The Sheraton Park Hotel's commitment to exceptional guest experiences is reflected not only in its amenities but also in its staff who exemplify the highest standards of hospitality and service. We are currently seeking a dedicated Front Desk Agent to join our team. This critical role is the cornerstone of our guest experience, serving as the welcoming face and support system that sets the tone for a memorable stay. The Front Desk Agent handles a wide range of responsibilities, including managing guest check-ins and check-outs, handling reservations, providing accurate information, and addressing inquiries or concerns with professionalism and efficiency. This position demands excellent communication skills and an ability to multitask effectively within a fast-paced environment. The ideal candidate will demonstrate outstanding customer service abilities, solve problems promptly, and maintain a warm and friendly demeanor at all times. As a Front Desk Agent, you will have the opportunity to play a direct role in enhancing guest satisfaction while working in a collaborative and supportive team environment. This position offers full-time employment with a competitive benefits package. Benefits include daily pay options after an initial waiting period, comprehensive medical, dental, and vision coverage, short-term and long-term disability income plans, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. We value our employees and strive to provide them with the resources and support needed to thrive both professionally and personally.

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software and Microsoft Office suite