Service Manager - Stow, OH

Texas Roadhouse is a prominent American chain restaurant known for its commitment to providing a people-first dining experience centered around Legendary Food and Legendary Service. Founded in 1993, Texas Roadhouse has grown to be a beloved destination for steak lovers and families alike, celebrated not only for its mouthwatering steaks but also for its warm, lively atmosphere and outstanding customer service. This restaurant chain emphasizes a culture where employees are valued and supported, understanding that a motivated and happy team is essential to delivering a memorable dining experience. Employees at Texas Roadhouse are often referred to as 'Roadies,' reflecting the company’s fun, inclusive, and team-oriented culture. The company upholds high standards in food quality, preparation, and guest interaction, striving to exceed expectations with every visit. Being a nationwide brand with many locations across the United States, Texas Roadhouse invests heavily in staff development, offering extensive training programs, career growth opportunities, and a comprehensive rewards package. The role of Service Manager at Texas Roadhouse is pivotal to maintaining the exemplary standards of the Front of House operations. As a Service Manager, you will oversee the daily performance of all Front of House employees and ensure that every guest enjoys the Legendary Food and Legendary Service experience the brand promises. This management position requires a leader with a passion for people and hospitality, capable of coaching and motivating team members to deliver outstanding service. Service Managers play a crucial role in driving sales, enhancing guest satisfaction, and maintaining compliance with employment policies and liquor laws. This includes responsibilities such as managing staff schedules, conducting performance reviews, enforcing food safety and Responsible Alcohol Service guidelines, and creating an engaging and safe environment. Aspiring candidates must be prepared to facilitate training, guide staff development, and foster a positive work environment filled with incentives and fun activities that align with the company’s core values. The position is ideal for individuals looking to grow their hospitality management career with a reputable company that values a supportive team culture and invests in employee success. Texas Roadhouse offers a flexible work schedule, employee discounts, recognition programs, and comprehensive training, ensuring a rewarding and dynamic career path for its Service Managers. Additionally, after 30 days of employment, eligible Restaurant Managers gain access to a best-in-class benefits package, supporting their overall well-being and financial security.

• High school diploma or equivalent
• Minimum of 2 years of experience in a supervisory role within the restaurant or hospitality industry
• Strong customer service orientation
• Ability to work flexible hours including nights, weekends, and holidays
• Must be of legal age to serve alcohol
• Ability to stand for extended periods
• Effective communication and conflict resolution skills