Senior In House Manager

Hilton Grand Vacations is a leading hospitality company renowned for delivering outstanding vacation ownership experiences to guests worldwide. As a part of the Hilton family, this company prides itself on exceptional customer service, innovative vacation solutions, and a commitment to quality. With a dynamic team-focused culture, Hilton Grand Vacations fosters an environment that encourages personal growth, teamwork, and continuous learning. They are dedicated not only to delivering memorable vacations but also to creating fulfilling career opportunities for their employees in a supportive, inclusive workplace. The Senior In-House Manager at Hilton Grand Vacations is a pivotal role responsible for leading and developing the in-house sales team. This leadership position focuses on maximizing sales performance by driving owner upgrades and guest conversions. The individual in this role is expected to bring strong leadership capabilities, solid training skills, and operational oversight to ensure consistent sales results exceed revenue expectations. This includes setting clear performance goals for sales associates and overseeing the development of effective sales strategies. The Senior In-House Manager will play an essential part in recruiting, hiring, coaching, and mentoring the sales team to meet and surpass established goals. In addition to managing sales operations, this role requires conducting performance appraisals, offering counseling and coaching sessions, and handling disciplinary actions when necessary. The Senior In-House Manager also assists sales representatives in closing sales and managing the documentation needed for transactions, ensuring a smooth sales process and a high level of customer satisfaction. This position is a blend of strategic planning and hands-on involvement, with responsibility for meeting or exceeding budgeted sales expectations while keeping commissions and administrative costs under control. The candidate will lead sales forecasting activities and set achievable performance goals to align the team’s efforts with overall company objectives. Ensuring adherence to Hilton Grand Vacations' HR policies and procedures is another crucial aspect of this role. This ensures a compliant, respectful, and engaging work environment supportive of diversity and inclusion practices. Hilton Grand Vacations believes in providing equal employment opportunities and values the contributions of diverse perspectives as critical to the company’s success. The Senior In-House Manager is encouraged to foster a workplace of mutual respect where each team member is encouraged to thrive and succeed. This is a strategic leadership role that combines operational management with coaching and mentoring. The Senior In-House Manager will be instrumental in driving team engagement and delivering top-tier customer experiences. Candidates with a proven track record in leadership, particularly in in-house sales, are highly desired. The ability to recruit, train, empower, and motivate a talented sales team will be essential to achieving the company’s ambitious sales targets. Overall, this role demands a results-driven leader with excellent communication and interpersonal skills who embraces Hilton Grand Vacations' commitment to guest excellence and team development. Joining Hilton Grand Vacations as a Senior In-House Manager offers a rewarding career path within a reputable, global hospitality organization dedicated to quality, innovation, and employee success.

• Experience in sales leadership
• Excellent communication and interpersonal skills
• Strong organizational and coaching abilities
• Ability to manage performance and conduct appraisals
• Knowledge of sales forecasting
• Understanding of HR policies and procedures
• Commitment to customer service excellence