Senior Events Planner - New York, NY

JPMorgan Chase is one of the world’s leading financial institutions, with a rich history spanning over 200 years. It operates under the J.P. Morgan and Chase brands, providing innovative financial solutions to millions of consumers, small businesses, and some of the most prominent corporate, institutional, and government clients globally. The firm stands as a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. JPMorgan Chase is widely recognized not only for its financial expertise but also for its commitment to diversity, equity, and inclusion, ensuring a supportive and accessible workplace for all employees. The company promotes a culture where diverse talents are valued and nurtured, providing equal opportunities to all individuals irrespective of their background. Altogether, the company offers a competitive total rewards package that includes health care coverage, retirement savings plans, mental health support, tuition reimbursement, and more, tailored to employee eligibility and needs. This Senior Planner role is positioned within the Amenity Services team at JPMorgan Chase, tasked with overseeing the coordination of logistics for meetings and events within the firm’s Client Center. The position requires a proactive individual who can manage conference center planners with a strong focus on service excellence and operational effectiveness, all while maintaining adherence to global standards. This leadership role demands collaboration with Technology partners and the broader Regional Management team to deliver a seamless and outstanding user experience for clients and employees alike. In this role, the Senior Planner will be responsible for organizing and overseeing complex meeting and event operations, ensuring that client expectations are consistently exceeded through personalized and effective service. The Senior Planner will lead by example, fostering a collaborative and team-oriented environment while handling staff coverage, conducting performance reviews, and identifying training needs to develop a high-functioning and engaged team. Operational duties include managing the EMS system for reservations and reporting, optimizing space usage to achieve organizational goals, and facilitating communication through pre- and post-event conference calls and meetings. The successful candidate will address client challenges with diplomacy and tact to ensure every event results in a positive experience. Flexibility is key, as the role requires willingness to work varied shifts to cover client center hours and maintain smooth operations. Strong interpersonal and organizational skills are essential to juggling multitasking priorities and nurturing a professional, warm client engagement atmosphere. Overall, this opportunity offers a dynamic and rewarding environment for an experienced planner with a background in luxury hospitality, event management, and food and beverage service. JPMorgan Chase provides a robust platform for career growth, professional development, and contributing to a world-class financial institution’s event coordination and client service excellence.

• Bachelor’s degree
• 5+ years of experience in luxury hospitality, event planning or food and beverage customer service
• Excellent interpersonal and communication skills
• Proven ability to manage client experiences with tact and diplomacy
• Highly organized and able to multitask
• Experience managing and developing a team
• Knowledge of audio-visual systems
• Proficiency in Microsoft Office
• Flexibility to work in a fast-paced environment
• Willingness to work flexible shifts
• Knowledge of EMS booking system preferred