Senior Billing Services Manager - Nashville, TN

Loews Hotels & Co is a premier owner and operator of luxury hotels, boasting a collection of 26 distinctive hotels and resorts spread across major city centers and resort destinations within the United States. Established in 1960, the company has built a reputable name in the hospitality industry by focusing on upscale accommodations that exceed Four Diamond standards. Loews properties are uniquely designed to resonate with their local communities, offering guests an authentic and approachable travel experience that is both exciting and memorable. With a commitment to exceptional service and quality, Loews Hotels & Co caters to travelers seeking unparalleled hospitality and luxury in some of the nation's most sought-after locations. This Senior Billing Services Manager role at Loews Hotels & Co demands a strategic and dynamic leader to spearhead operations in a bustling financial shared services environment. The position entails overseeing a dedicated team responsible for billing processes across multiple hotel properties in North America. As a vital link between internal teams, hotel leadership, and clients, the Senior Billing Services Manager ensures rigorous internal controls, drives team engagement, and consistently meets or surpasses stakeholder expectations. This role is perfect for a results-oriented professional passionate about delivering outstanding customer service aligned with the company’s brand promise. The successful candidate will direct Billing Service Managers managing invoicing related to meetings and events, group commissions, and travel partner billing and collections. Efficiency and accuracy in financial transactions are critical, as is maintaining strong operational standards. The role includes monitoring performance metrics such as KPIs, developing insightful executive dashboards, and enforcing compliance with internal controls. An essential part of the job involves problem resolution and handling escalated client issues promptly and effectively. Collaborative in nature, this position requires engaging with hotel property leaders to understand their needs and address concerns professionally. Leading process improvements and spearheading the deployment of innovative software solutions are core components of the role, ensuring continuous enhancement of billing operations. The Senior Billing Services Manager will also translate business requirements into actionable technical tasks, oversee user acceptance testing, and coordinate system implementations from start to finish. Ideal candidates bring over five years of experience in billing, accounting, and business analytics, supported by advanced Excel skills and familiarity with data warehouses. Knowledge of Smartsheet is considered a plus. A degree in Business Administration or Accounting is preferred, alongside certifications in Business Analysis or Project Management. Experience managing teams in high-volume shared services environments and a strong background in hospitality or finance customer-facing roles are critical. Candidates should be adept in managing large-scale systems implementations within the Order-to-Cash process. This is a pivotal leadership role within Loews Hotels & Co, offering an opportunity to make a significant impact in a growing luxury hospitality company dedicated to employee development and inclusive culture. Benefits include a hybrid work schedule, competitive health and wellness programs, paid time off, pet insurance, tuition reimbursement, and access to onsite fitness facilities.

• 5+ years of experience working with billing, accounting and business analytics
• Advanced knowledge and experience with Smartsheet, a plus
• Business Administration or Accounting Degree preferred
• Business Analyst or Project Management Certifications a plus
• 5+ years Senior-level management experience in a fast-paced shared services environment
• 5+ years of customer-facing work experience in hospitality or finance environment
• 3+ years large-scale systems implementation within Order-to-Cash