Customs Brokerage Specialist - Quick Hire!

FedEx Logistics is a global leader in freight forwarding and logistics solutions, providing comprehensive import and export services that enable businesses to reach markets worldwide. As a subsidiary of FedEx, the company leverages an extensive network and state-of-the-art technology to deliver cutting-edge logistics services including international ocean and air freight forwarding, surface transportation, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. With a commitment to quality, reliability, and customer satisfaction, FedEx Logistics serves customers of all sizes, from small businesses to large multinational corporations, helping them navigate the complexities of global shipping and supply chain management. The role being offered is a hybrid position based in South San Francisco, focusing on customs brokerage and customer service within FedEx Logistics. This position plays a crucial part in ensuring timely and compliant movement of freight and cargo, acting as a vital interface between customers, customs authorities, brokers, and other service providers. The role involves providing impeccable customer service while managing detailed documentation and regulatory compliance related to customs laws and federal regulations. Employees in this role are responsible for anticipating, identifying, and resolving any issues that might delay freight release or cause disruption in the logistics chain. Working hours for this position are Monday through Friday, from 7:00 am to 4:00 pm PST, providing a stable schedule with a hybrid work model. The salary range for this role is hourly between $16.60 and $26.34, with the exact starting pay determined by experience, market level, and location-based pay practices. FedEx Logistics offers a robust benefits package, including health, vision, and dental insurance, retirement plans, tuition reimbursement, and paid training to support employee growth and wellbeing. In this position, duties include preparing and submitting accurate customs documentation, maintaining strong relationships with brokers and other service providers, and resolving complex billing and banking issues. The individual will coordinate post-entry activities, verify entries, manage exception processes, and produce operational trend reports. Effective communication skills are essential, as the role requires frequent correspondence with clients and internal teams across various mediums such as phone, email, and written communication. The job demands a high level of organizational skills, problem-solving abilities, and the capacity to work independently with minimal supervision while handling a large volume of time-sensitive tasks. Knowledge of the Harmonized Tariff System (HTS) and U.S. Customs regulations is highly preferred to ensure compliance and accurate classification of goods. This position also requires a dedicated and detail-oriented professional capable of supporting small office structures by performing administrative duties related to customs trade processes. FedEx Logistics values diversity and is committed to equal employment opportunities, including consideration for veterans and individuals with disabilities. The company complies with all relevant criminal background screening requirements and fair hiring practices, ensuring a respectful and inclusive workplace environment. This role offers an excellent opportunity for a motivated individual seeking a challenging and rewarding career in the logistics and customs brokerage industry, supported by one of the most trusted brands in global transportation and supply chain services.

• HS diploma or GED required
• 12 months of brokerage or transportation experience and/or customer service experience required
• proficiency in MS Office, Outlook, and office equipment required
• excellent communication skills verbal and written
• strong organizational skills
• interpersonal skills
• problem solving skills
• ability to handle high volume and time-sensitive work
• ability to work independently with minimum supervision
• detail oriented
• knowledge in HTS classification and familiar with harmonized tariff system
• knowledge of U.S. Customs regulations and other federal regulations required
• paid training provided